I was looking at 4 trucks at 4 different dealerships, Carl Black was the only one that was fast to help and had the better deal. Great Place to shop.

Thank you for your kindness and doing what you said you'd do, plus more! I called the dealership and was connected with Caleb in Service. After explaining my issue and the very poor experience I had with another local dealership that created the issue and wanted $420 to fix the issue, Caleb asked that I bring my vehicle to him, he'd get me in immediate and have someone specifically assigned to help me. I was at the dealership an hour after our phone conversation, he introduced me to his colleague and 15 minutes later, my vehicle was returned, FIXED! The colleague went through several wheel lock keys until she found the correct one that matches my wheel, removed the wheel locks and replaced with new lugs. I asked where I can pay for the lugs and was told there would be no charge for the service or parts. What one dealership couldn't and WOULDN'T do for a customer, another exceeded all expectations and with pure kindness! Thank you so much - I will definitely use CB for my future new vehicle purchases and all services. Please give Caleb an "atta boy," high five and gold star! He could definitely teach others about customer service and how positive experiences evolve to repeat customer purchases! Thank you, again, Caleb!

We recently made a car purchase on short notice when our car blew an engine. We were intending to just do some research but Jim, our sales rep, did a terrific job of showing us exactly what we wanted. He was very thorough and patient even though it was a busy day. Alex in the business office finalized the purchase very expeditiously. I would highly recommend Carl Black to anyone need a reputable dealer.

Caleb is trustworthy, and a straight shooter. His candor and honesty is invaluable and much appreciated. Give that man a raise!

Friendly, and overall were great to work with, very helpful. We now own a 2025 Denali, Acadia.

ONCE AGAIN MATT IN SERVICE SAVES THE DAY !!!!!!!!!!! I HAVE SPENT 5-6 HOURS, WASTED TIME, TRYING TO TALK TO SAMSUNG, AT&T, ON-STAR AND OTHER GMC DEALERSHIPS TO FIND OUT WHY MY NEW 2022 YUKON ISN'T PAIRING WITH MY NEW SAMSUNG Z FOLD 4 PHONE.......... NONE OF THESE IDIOTS COULD TELL ME ANYTHING....... MATT, THANKFULLY - VERY APPRECIATIVELY - DISCUSSED PROBLEMS WITH ME AND RESEARCHED AND FOUND OUT THE DEFINITIVE ANSWERS IN LESS THAN 10 MINUTES. I PRAY THIS TYPE OF "TRUE" DESIRE TO HELP; KNOWLEDGE AND INTELLIGENCE DISPLAYED BY MATT CONTINUES AND THE ALIENS DON'T COME TO TAKE HIM BACK...... ;-) GREEEEEEEEEE'EAT JOB MATT !!!!!!!!!!!!!