I’ve had two great service experiences. Both times, they were ready at my appointment time and finished under the estimated time. Communication is excellent. I’m very glad I chose this dealership.

Colin Haire was great to work with. If he did not know the answer to my questions, he would get the information and get back to me. He followed through on all the information I needed for purchase. The finance folks delayed me twice but were complete and helpful once we talked. The car is beautiful. Although a certified preowned car, it arrived as advertised and looked like new. The pricing was fair and I was able to speak with a tech person who talked me through some of the technology in the car. I would recommend both the dealership and Colin as the sales consultant to work with.

Lexus has the best costumer service!!! I’m never disappointed. Everyone is great and professional. Lexus cars are luxury vehicles, safe, reliable, but the best part is the customer experience. Keep up the great work.

Really nice experience !especially Terry help me a lot. I feel really comfortable shop at lexus of Cleveland.

This is the fifth Lexus that I've leased from Lexus of Cleveland and Terry has assisted me with every single one of them. I love working with her. The team was able to get the car of my dreams to Cleveland!! I absolutely love my new car and appreciate the whole team!!

I have nothing but good things to say about this dealership, I have always been treated as a rockstar and I am extremely satisfied with the vehicles I have purchased as well as the dealership's customer service. I would buy another car from these guys anytime. this was the 2nd car I bought here and would buy a 3rd from them.