I found the facility well clean, organized and prepared for my early morning drop off. Amy and the supporting team were fast and had the loaner ready for me. I very much appreciate receiving an X7 as the loaner, since my car is an X7.

Bill is a very competent, smart, knowledgeable, honest, friendly, professional who always greets you with a smile!

I always feel confident that my car will get done what I took it there for, and that it will be looked over for any other issues. I never feel that I am being upsold, but advised of any potential issues. Pick up and drop off are convenient and I was offered a loaner as they did not have any waiting appointments.

Excellent Salesman, Frustrating Delivery Process I recently purchased a vehicle from BMW, and my experience was truly a tale of two halves. First and foremost, I cannot praise Scott enough. He was absolutely exceptional—professional, incredibly knowledgeable about the product, and zero-pressure throughout the entire sales process. He answered every question patiently and made the negotiation feel transparent and honest. He is a five-star employee, and I highly recommend asking for him. However, once the paperwork was done, the process of actually getting the car delivered and ready for pickup was highly frustrating. There were significant, unexpected delays related to the logistics of bringing the specific car in, which pushed the timeline back several days. The internal communication regarding these problems seemed inconsistent, and the lack of clarity about the repeated setbacks caused a major inconvenience. While Scott did his best to apologize and keep me informed, the back-end operation needs serious improvement. The stellar customer service from the sales team was unfortunately overshadowed by the disorganized delivery process. I would recommend this dealership for the quality of their salespeople, but prospective buyers should be prepared for potential delays and issues once the initial deal is made.

BMW West Chester is the best organized dealer I have used. They provide accurate information on the condition of the car and what services they performed.

Bill and team were very helpful during a stressful sudden need for service. I have been to other dealerships and this one surpassed my prior experience for customer service!