Frank, once again was a sheer pleasure to work with. I had all the confidence in the world that my car was in the best of hands. Frank is extremely knowledgeable in every aspect of my cars service needs. He possesses the values of kindness, caring, compassion and teamwork. He is a role model for West Chester BMW.

As always, Bill took care of my service needs professionally and was very helpful and informative. Work was completed as promised and I was on my way.

Amy is amazing. She is the reason I will return to West Chester BMW. I purchased the car from Devon and prefer WC hands down. I received a call from BMW Corporate and was appalled by lack of concern they had with the issue I was having with the NEW X3 I purchased. Specially, Ron (at Corporate) was THE WORST and in my opinion, tarnished your brand's name. He was rude at first and then became non responsive. Also made several promises to have my car looked at or fixed. Unfortunately for BMW, I was forced to share my issues with several coworkers because the issue i was having was specific to the infotainment system and affected my ability to make and receive text messages. Ron was extremely dismissive of my issues and I am appalled he has a role in BMW Corporate. Fortunately, I was able to work with Amy and the team at WC who listened to my concerns and ultimately fixed the issue. I am still unimpressed with BMW customer service and would likely NOT recommend a friend to buy one, but if they wanted one, I would tell them to call Amy at WC. Sorry, but I expected better from BMW.

Everyone is always pleasant one of the best experiences at a dealership. The showroom is spotless.

Everyone is always pleasant one of the best experiences at a dealership. The showroom is spotless.

Service was fast and pleasant. I appreciated having a loaner over the weekend. All the issues with my car were fixed at one time.