Kaitlyn has always been very helpful and professional.she has a great smile when she greets you. She tells me what is needed and approximately how long it will take to complete the job.

Shontel is always very knowledge, helpful and courteous. My opinion.........Shontel knows his job and does it extremely well. When you need help with a problem, he gets it solved promptly. He is an asset to BMW. Herb Gansheimer

Tyler was fantastic and a genuine nice guy. He definitely possesses qualities that aren’t typical for a salesperson. He was patient with my decision making. He listened to what was important to me in a vehicle. He was honest about quality when I was trying to decide between different models. I appreciated his willingness to go above & beyond even willing to drop the vehicle off so that I wouldn’t have to wait. He also was very willing to go over all the features even at a later date so that I could get full use of all the amazing technological features! He was very dedicated to making sure that my vehicle was dropped off to me in the best possible condition from getting new rims to a new clear coat. The car looked better than when we first laid eyes on it! After a few hiccups in communication on my part I have a reliable vehicle that I am so excited and blessed to own.

Clearly explained to-be-done repairs. Trust the work outcomes and professionalism. Easy to schedule.

This is a proper bmw dealership. I travel from up north because I have difficulty trusting smaller dealerships ability to service my M cars. Bruce and Kaitlyn are outstanding to work with. Carbahn installers are rare… I feel lucky to have one so close as BMW Cincy North. Ryan L.

Courteous and knowledgeable staff. Good check on my reported symptoms and always a reasonable solution. Great team!