Russell and his team were phenomenal! Russell was so patient and attentive, anticipated doubts and questions, and allowed us all the time we needed to make the best decision. In many years of buying cars, this is the best experience we have ever had, Special thanks to Russell and Marcia—you guys are awesome ❤️ We highly recommend Toyota of Rockwall!

Toyota of Rockwall knocked it out of the park. I brought my car in on Saturday, October 18, and Carl handled everything with calm, clear communication from start to finish. Check in was quick. He explained what they would do, gave a straight estimate, and kept me updated without me having to chase anyone. The work finished earlier than promised and the price matched what he quoted. No surprises. The car came back clean and runs smooth. Carl respected my time, answered every question, and made the whole visit easy. The service team was organized and professional, and the waiting area was spotless. This is how a service department should operate. Five stars for Carl and the Toyota of Rockwall team. I will be back and will recommend them to friends and family.

I can not say enough about Vanessa and the job she done getting me into a new pickup. It was a real pleasure dealing with her. Thank you Vanessa.

Came in with my child and they were so helpful and kind and help me understand numbers as many times as I asked were very helpful in everything went above customer service. The best interactions I’ve had with people in a long time thank to pj and everyone that was their everyone was very kind and helpful.

I took my 2016 Sequoia in for 125,000 mile service and my experience wasn't horrible, just not up to their usual standards. It looked like they replaced all of their service advisors because the one I usually work with wasn't there and I didn't recognize anyone else. I take very good care of my vehicle so there wasn't much needed other than a tire rotation and safety inspection but I felt the new service advisor was trying to push unnecessary repairs and services. I accepted one of his recommendations and rejected the other as being totally unnecessary. It's not a big deal, but I sat for over 30 minutes after my vehicle was done because the new service advisor didn't know where to find me, even though I was sitting in the same place I always sit. My old service advisor would have known that. He also texted my wife to tell her the car was done instead of texting me. Again, a small thing, but my old service advisor always confirmed the number where he could reach me before I left his desk. The work done on my vehicle was otherwise good. I've been taking my vehicles to Toyota of Rockwall for service for almost five years and I won't change now, but it would be nice if they wouldn't change service advisors unnecessarily.

They were very knowledgeable and helpful. On time and took care of all my issues. Will visit again.