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Incredible, heart and soul, kind of Dealership!! I have now purchased 2 brand new cars and had service and TLC on Both purchases since 2010!!!Jennifer and Christian in service and Jacob Linn and his Awesome boss Greg Batiste and Gregg Whiteaker in Gladstone Ron Tonkin Kia. Top notch, Sales and service!! Thank you all so much!!! EXTRAORDINARY!!!🙏♥️🙏 Marcee
Did most of my pricing online. Very convenient. Jared and Jacob were great. Jacob spent over an hour helping us download the Kia App and explaining the tech to is. He also checked in the next day to see if we had any questions. And also emailed us a link to a ton of Kia instructional videos on Kia YouTube. It’s only been a day, but we’re happy with our car.
The staff are very friendly. Confusing dropping the car off with very long line of cars for service and had to wait for about 15 minutes until someone came out and gave me directions on what to do. Parking lot was very crowded. The price for service was very good. I was given a loaner car which was nice. Service was complete in about three hours. Only the front seats were vacuumed out and not back seats or back of car. The car was not washed after service, but I was given a coupon for a local car wash.
Our salesman, Jared, was awesome. He represents the perfect auto salesman! He knew all about the car we purchased and facilitated the sale in a positive manner.
I bought my car here in 2023 and have taken it in regularly since. Every time I go in and have Jennifer help me, I’m left in almost tears and she constantly makes me feel dumb, pressures me into services, and threatens my warranty if I don’t get them. I never have this issue with the other reps. She talks down to me, makes me feel incompetent, and talks to me very rude. I am a loyal customer and should not have to deal with this. I have worked in customer service my entire adult life and am kind and friendly, and I’m always received by her in the rudest way. I don’t understand. Is it because I’m a female? Why do I get treated like this while I’m there? 😢
Our experience at Ron Tonkin was excellent. Tyler was expedient in responses and he was very thorough at answering every question. We love our new Carnival and the no pressure experience we received from this dealership.
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