Thank you Tyra for trying to help us. We know that our situation was not the best and you tried to help us. So although we were not able to get into new vehicle. Tyra was very professional, friendly and up front during the whole process. Thank you again Tyra.

Low balled my hard on a trade in. Had done my research and knew what it was worth

While test driving 2017 Ford F150 check engine light came on. I negotiated the repair as part of the purchase. I waited a week while the service department completed the repair. I took delivery of the truck and the next morning check engine light came on with the same code. I called the service department and spoke to Lori. She couldn’t get me in for a month with Ford. She said truck was ok to drive. A couple days later I notice a vibration that felt like I was driving over rumble strip. Then it started dying at every stoplight/stop sign. I had to put it in park and restart it. I called the dealer who told me to try to drive it to them. I had a stressful drive from Kent to Puyallup trying to keep the truck running by using my left foot on the brake and keeping the rpms up enough for the truck to stay running. At this time I’ve had the truck for only a week and a half. After going in to the service department and standing there in line with all of the people waiting for service, I go find my salesman. I explain everything to him 3 times. He walks me to the service department and is trying to get someone to help me. He asks me again to explain what’s going on with the truck. I go through it all again. I tell him the truck is dying at every stop. He then starts telling me “well you know, a lot of these newer vehicles…” He is telling me about vehicles that shut off for fuel economy. I about lost my mind. No! I’ve had this truck for a week and a half! It isn’t a vehicle that shuts down and restarts when you let off the brake. The truck dies! I have to put it in park and hit the start button! If I were a man, there is no way Sipha (salesman) would have mansplained that kind of craziness to me. Unreal! The buying experience was great here. Staff was friendly. I however was sold a vehicle that was unreliable from day one. They have put me in a loaner vehicle. I am grateful for that.

My buying experience was one of the best I have ever had. Everything was upfront and truthful the whole entire process, the three young ladies I had then experience to work with sales lady Gabby, Adriana and the finance lady Alexis were top notch and a pleasure to deal with. I will definitely be sending all my friends and family to this facility.

The end of July 2023, I purchased a 2015 Chevy Camero from this dealership. I paid cash, so it was pretty painless, as far as all the paperwork. I test drove the car, and I noticed that it kept popping out of second gear. I just thought it was me, since I have not driven a manual transmission for about 10 years. Took it home and a week later, made an appointment with my Chevy service guy. I wanted to have it checked out and see if he could tell me why it was popping out of gear. He called me shortly after me dropping it off and told me my transmission was going out. I knew it! I called Toyota of Puyallup and talked with my salesman Mark. He passed it along to Josh (manager) and he called me back within an hour. I took the car in a couple of days later and had them diagnose the car. So, at this point, I have owned the car two weeks. Many phone calls later, (just want to add, they did keep communication with me) and finally a result. They are going to replace the transmission at no cost to me. They kept their guarantee of 3 month 3000 used car warranty. That is awesome. I also told them, that when they took the transmission out, if they could check my clutch, and if it is shows signs of wear and tear, or starting to look old, then replace it, and I will take care of that bill. I received another call from Josh and he said that their master mechanic looked at it and said it did not need to be replaced. Awesome! Saved me some money! Thanks! Well, a few days later, I received a call and said my car was finished. I could not make it that day but will be there after work the next. The next day I received a call from a lady from TOP and said my bill was almost 900 bucks for replacing my clutch. I was like, I thought it was good and did not need to be replaced. Confused, I called them back and she said "yes" it had been replaced. I said, "it should have not been, due to both Josh and Mark stating it was almost new and no need to replace it" Long story short, I called Mark, he had to do some research. I came in and picked up the car, he handed me the keys and stated that "yes" the clutch did get replaced, due to their miscommunication, he/they were not charging me one cent. So, I just want to give a big shout out to TOP, Mark and especially Josh, for making this car buying experience right and standing by their "in house warranty". I will highly recommend this company and tell everyone what you have all done for me. This really could have ended up being a bad review, but it sure is not. Thank you again. You have a customer for life.

Andrew in finance is a top notch, friendly, professional, fun, bright and knowledgeable finance guy. Joe Luna in sales is our friend forever. So knowledgeable and professional and not pushy at all like you might find on a car lot. Not at Toyota of Puyallup. Their gorgeous, well made cars sell themselves. We have thoroughly enjoyed our car buying experience here. 10 stars!!