If you are looking for an AMAZING CAR BUYING EXPERIENCE, from start to finish, you must rush over to Mercedes Benz, Silver Spring and ask for Celestine Lovence. Celestine’s patience, professionalism, hospitality and showmanship is UNMATCHED! I was in and out well under 2hrs. The paperwork process was seamlessly. I’m elated and this by far has been the EASIEST and ABSOLUTE BEST interaction I’ve experienced when making a large purchase. Thank you Celestine!!

I had a very disappointing experience with the service advisor, Greg Andre. Unfortunately, this was one of the worst service experiences I’ve had. Greg consistently appeared disengaged—often on the phone or in private conversations—and did not make an effort to greet or acknowledge customers. Communication was a major issue throughout the process. There was little to no explanation provided regarding what was diagnosed or repaired on my vehicle, yet charges were presented without proper context or transparency. It also seemed there was a lack of coordination between Greg and the technician, as he was unable to clearly explain what work had been performed. This created confusion and reduced confidence in the service provided. Overall, the experience reflected a significant lack of customer service skills and professionalism. Clear communication, transparency, and basic customer engagement are essential in this role, and unfortunately, those expectations were not met.

Outstanding experience—professional staff, smooth process, transparent pricing, and exceptional customer care. Truly made buying a car enjoyable and stress-free.

I want to take a moment to recognize May, the finance manager, who was absolutely amazing throughout the process. She made what is usually the most stressful part of purchasing a vehicle feel smooth, clear, and reassuring. May was incredibly knowledgeable, patient, and transparent. She took the time to walk me through all of my options, answered every question with care, and made sure I fully understood everything before moving forward. I never felt rushed or pressured, which meant so much. Her professionalism and kindness truly stood out, and she played a huge role in making this overall experience such a positive one. You can tell she genuinely cares about her customers and wants the best for them. Thank you, May, for your excellence and support. I truly appreciate you! Veronica Martinez

Renee Malcolm-very nice, knowledgable, going above & beyond for the customer, Thank you for the excellent service! It was pleasure doing business with you.

We were getting second lease for our vehicle as mileage in the first lease was getting over the allowance. I wanted to take a moment to express my appreciation for Julian Chin and the outstanding service provided during our recent Mercedes lease renewal. Julian made the entire process incredibly efficient and straightforward, ensuring everything moved along seamlessly from start to finish. Their friendly and pleasant manner made the experience even better, and I truly felt supported throughout. Julian’s professionalism and attention to detail were evident every step of the way, making what could have been a stressful situation feel smooth and easy. I am grateful for their help and would not hesitate to recommend Julian to anyone looking to renew their lease or considering Mercedes. Thank you again for such a positive experience!