Bad customer service. Not able to help with lease return. They should be able to bridge relationship with mini bmw finance for inspection for lease return. Had no interest in helping me as customer of mini

I came in looking for a very specific mini cooper and was helped promptly by Neil. I remain impressed with his level of professionalism. I had been looking at multiple dealer inventories online and speaking with different salespeople but Neil is by far the most personable, prompt and efficient. He was the absolute best through every step of the way. I highly recommend him if you're looking for a smooth honest experience. People don't tend to realize this, but typically whoever sold you the car will be your go to through-out your lease as maintenance , loaners etc come up. He is the guy you want! Trust me

Mini of Universal City has advertised for sale a 2015 Honda Fit EX. They have it advertised as an EX-L; the car does not have leather seats and some additional features which denote the "L". I informed the dealership and they apologized and stated they would make the correction to their advertising. Initially, they made the correction, but have since reposted the car as an EX-L. Please be careful at this dealership as they knowingly are not correctly advertising their cars and their asking purchase price does not justify the correct model. https://www.miniuniversalcity.com/inventory/used-2015-honda-fit-ex-l-front-wheel-drive-sedan-3hggk5h82fm784124

The GSM Jeremy Grossman was great! He gave me a great deal on a new MINI Countryman Cooper S. I went to many dealers in the LA area but MINI of Universal City was the only one that really gave me a fair price and was transparent with pricing.

Honestly, I hate going into dealerships to buy car, I always hesitate to start talking to a sales advisor as they have a bad record of being "pushy" and dishonest, until I met Anthony Marshall yesterday and he totally changed my opion of this experience! He was such a pleasure to work with, very knowledable and helped me of where I needed to be to be able to purchase the Mini I wanted. I highly recommend Mini of Universal and ask for Anthony Marshall to assist you, he can perfom miracles and get you in the car of your dreams!

WANTED: GREAT CAR, GREAT PRICE GOT: AMAZING CAR, AMAZING PRICE LOVED THE SERVICE, AND POSITIVE ATTITUDE WOULD RECOMMEND TO ANYONE BOTH THE DEALERSHIP & A MINI ANTHONY, JOHN & ALEX ARE ALL FANTASTIC PLEASE GO IN AND CHECK THEM OUT!