Purchased my Bronco in 2021 and have used the service department since then. Very happy with Jim Moody

We were treated exceptionally well. We didn't have an appointment yet the `car was serviced.

Great customer service thanks to Jim Moody. I had a powertrain fault warning and when I called Jim he told me to bring it right in. After checking out my car it showed a broken piece on the AWD motor. Jim placed an Emergency Order in for the part and kept me updated multiple times on a daily basis with the progress of the part's arrival and when it came in, it was immediately repaired. I don't think that I have ever met a customer service person as nice as Jim.

We have purchased 4 vehicles through this dealership and from beginning to end their service is superb. Everyone is courteous, helpful and professional. We will continue to use Palmetto Ford for all of our automotive needs! Keep up the GREAT work!

I was traveling on vacation and had a problem with my car, which obviously can be stressful. I called Palmetto Ford Lincoln and spoke to their service dispatcher J Moody. What a friendly and understanding attitude he displayed. My car was taken into the shop and diagnosed and kept at the dealership overnight because they had to order a part. Mr. Moody arranged for transportation for me to my AB&B for the night and back to the dealership the next morning after the car was repaired. The shop not only repaired my car but performed service on a recall I had hoped to have done when I got home - and if that weren't enough he gave my car a quick wash before I arrived to pick it up. The repair cost was fair too. If I didn't live in another state I would be doing regular business with Mr Moody and the staff of Palmetto Ford Lincoln. It was an outstanding experience with compassionate people. They get my highest recommendation for superior customer service.

I have driven many cars in my lifetime and visited many dealerships, but I have never received such extraordinary service as I have at Palmetto Ford Lincoln, all because of Jim Moody, the Service Dispatcher. Jim's attentiveness to me and insistent help in getting the car issues resolved are unusual from my experience. He goes out of his way to assist me and get me back on the road as quickly as he can. Jim demonstrates the best in business and I am sure his team recognizes this and hopefully tries to exemplify it themselves as they work with customers. Jim is a bright STAR in this service department and makes customers feel valued. He certainly makes me feel valued and want to continue driving Lincolns. Thank you, Jim, for caring. John Witty