They had the Forester I wanted at a fair price. Everything went as smooth as sikk

Fantastic! Professional, caring,! everyone that we worked with was knowledgeable in, answered any questions that we needed to be answered. I would highly recommend them all.

Eric, I'm writing to you today about an experience I had with your service department. During this most recent cold snap my battery died. I had to jump start it each time I needed to drive. I called service to schedule a drop off and as I thought you were extremely busy. My go to is normally Annie. She set me up with a loaner and called when the service was completed. I almost had a heart attack when I was told the price of a new battery. Annie noticed that my warrantee expired 31 days prior and asked me if I could wait just a little bit longer while she made some calls. To my surprise Annie informed me that Subaru was extending a one time good will and picked up the price of the battery ($500 with tax). I can't begin to tell you how that made me feel. She certainly didn't need to do that. Every visit I have with Dean is a great experience due in large part to Annie. She is always (up), friendly, professional, knowledgeable and as she displayed this time thorough. Thanks for being my go to service department.

I worked with 2 different sales rep that were not pushy, but truly interested in getting me a car that worked for me and my family. Highly recommend the personal feel and communication at Dean Team Ballwin.

Shanon was extremely helpful and kind! We had a bit of an emergency with a drill bit in our tire. And we were needing to head out of town!! They squeezed us in and got it fixed! Excellent customer service!

I want to give a huge shoutout to Shannon! Every single time I’ve had an issue or concern, he has gone above and beyond to make sure I’m completely taken care of. What really stands out is how stress-free he makes the entire process. He takes the time to explain things, follows through, and makes sure I’m comfortable every step of the way. I never feel rushed or brushed off — I feel genuinely cared for. Customer service like this is hard to find, and it’s the reason I continue to come back. If you’re looking for someone who truly looks out for you and treats you with respect, he’s the one.