I have been a customer of this dealership for 43 years, both for purchasing every car I am had during those years, and also for servicing of those automobiles. It has always been a great dealership with a wonderful customer service. My present service representative, Albert, is the best day of had during all these years. He always responds very quickly to any request, I make my telephone or in person. He works hard to accommodate my schedule whenever he can.

I was very impressed by the turn around time for an unexpected repair of my Smart Car. On Monday, the engine light turned on, and I called the dealer. The problem was an air valve stuck open. I delivered the car Tuesday morning. The dealer provided an Uber to get me home. I received a text on Wednesday afternoon saying the repairs were complete and providing a link for an Uber ride to the dealer. Post repair, the car is running smoother than it has in a long time.

When I made my initial phone call to Mercedes Benz of Boston I spoke to a gentleman by the name of Snyder whom assured me no appointment was needed to bring my 2014, 4 Matic E-350 Mercedes Benz Coup in to have my concerns addressed. Once I arrived there I was met by Snyder who listened well to me. After hearing an estimate of fair pricing I decided to go forward not realizing Everything I mentioned about the noises and rattling had been recorded. My car was serviced in rapid time I had a great experience looking forward to returning to finish the work that is necessarily needed. Thank you very much Snyder have a good rest of your day See you soon.

This is a very good person and he takes everything seriously Mikes is the best

I had a great experience working with Mike Robison when I brought my car in for a check engine light issue. From the start, Mike was professional, friendly, and genuinely attentive. He answered my questions and made the whole experience stress-free. It’s clear that he truly cares about his customers and wants to make sure they feel confident and comfortable.

Patrick is awesome to work with. He’s super responsive, keeps everything moving, and always gets my car back to me quickly. He explains what’s going on without overcomplicating things and makes the whole service process easy and stress-free. Highly recommend working with him.