Tell us about your experience with Volkswagen of Downtown L.A..
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We bought a pre-owned Hyundai Elantra and were very pleased with the experience. RAZ ADAMIAN was very helpful from the initial online inquiry about the vehicle to the actual purchase. He was very professional and friendly. He was able to offer us exactly what we had asked for and didn't try any of the dealer tactics. We would definitely work with him again.
I brought my vehicle in for repair to VW of Downtown LA Normally taking a vehicle in to the dealer for repair is a nightmare but not at this dealer. Ryan from service from the moment I met him made me feel respected and special! He knows the meaning of “The customer always comes first” He explained everything in detail so I understood and when they had to keep my vehicle instead of sitting in a shoddy waiting area they arranged for a Lyft to pick me up and drop me off. I just wish that every business had excellent customer service like Volkswagen of Downtown LA. Thank you Ryan! You’re the best
I wanted to thank Kevin Valenzuela, Mark, and Christopher. I am extremely satisfied with my new car! I really appreciate your quality work and efforts to ensure that all of my expectations were met. I have to say this was by far the best car shopping experience. I will certainly recommend your services to all my friends and family. Again thanks for your customer services and for helping me get the car of my dreams. You guys and VW DTLA, I give you 100 stars.
Rami Zeid was an absolute blast to work with. He was able to get the exact car I wanted and at the best price in the city. The only thing I regret was not being able to do the whole sale in-person, but he still did a phenomenal even when I was not present. I was not in the best position financially and was still able to get approved. Rami has definitely earned my business for any of my future vehicle purchases, and you would be doing a disservice to yourself to not seek out his assistance. If a ten star rating was available, Rami absolutely deserves it.
I have really enjoyed my experience with volkswagon of downtown LA. I have been to the dealership twice and each time it has been a great experience. The first time was to replace a gas cap and the parts department were quick personable and easy to understand. The second time, I had some repairs to complete on my vehicle and Ryan, my service writer, was great. He advised and explained everything clearly that I needed to know about my vehicle. The staff was very professional and the dealership I very clean and stabilized. Never think twice come to Volkswagen of downtown LA.
I received the best service ever at a car dealership. Rami Zeid took wonderful care of me. I was not in the most positive mode having less than perfect credit, mechanical issues on my trade-in, and upsidedown in the note. He jumped through hoops, and with his solid long time relationships and expertise he was able to get me approved on the terms I wanted on my dream car, a fire engine red Volkswagen Jetta. He gave me a great of advice, truthful information about the car industry, and treated me with the utmost respect. I left there feeling like part of their family. He even followed through on setting up my first service appointment. Over all the presentation of their dealership was not crowded or hectic like most. I felt the highest amount of quality and true class. I highly recommended this dealership and my sales representative.
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