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Michael was great -helped with everything -very patient-followed up with evrything I asked .and
Everyone at Genesis of Naples is 5 star. Thank you for always exceeding my expectations.
Rodrigo listened to my needs and expectations and met them in a very confident professional manner.
They follow through on what they say they will do. Pawel is the best rep. for your company!
Service was for a recall. The factory letter said it would be 30 minutes to make the fix. I had a 1:00 appointment. Arrived at dealership at 12 :45. My service rep checked the car in and said it should be pretty fast. Anyway he went to lunch at 1:30 but didn’t tell me he was leaving and someone else would be watching for when the car was ready. Thought that was a little unprofessional not telling me. At 2:15 I asked another service rep if he could check on my car. Said he would when he completed what he was working on with another customer. Finally at 2:30 he checked and said my car was ready and they were driving it to the pickup area. No explanation of why it took a little longer than anticipated.
I had a recall on window molding. My time at service trailer was 45 minutes. Perfect.
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