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Lexi was a great sales rep, friendly and fast, as was Drew in finance. I appreciated the loyalty discount he offered me on some things. I bought a top-trim Camry though and it had no floor mats, which is crazy to me. I know that's probably the manufacturers fault, but come on! It would've been great for you guys to throw those in, or an a MINIMUM have some in stock so I didn't need to come back. Great experience otherwise.
They are amazing! They listen to my concerns and solve them! I won’t take my car anywhere else!
This location is fantastic, but my last visit was a bit frustrating. I made an appointment online for tire rotation and for a recall to be fixed. The service rep told me that they don't allow appointments for just a tire rotation and that they wouldn't be able to do the recall today because "it's a new recall and our service department doesn't quite know how to do them quickly yet." hmmmm...okay??? I'll get an oil change as well even though it's not due for another 5,000 miles. The service rep told me it would be better to schedule the recall over the phone because the online system doesn't account for time correctly. PLEASE DON'T ALLOW THIS OPTION IF IT DOESN'T WORK! I checked with another Toyota dealer and they said the recall would take between 1.5 - 2 hours. The final problem was that this rep promised me he would print a copy with the prices of the upcoming services that my car needed at 60,000. When my oil change/tire rotation was finally finished two hours later, he said he didn't have time to print it, but he PROMISED to text it to me. hahaha...never happened. I know people have bad days and I don't feel like this is a true reflection of Orem Toyota. I've told many people about the great service here, but I'll hold my comments until after my next visit.
Making the appointment online was fast and easy. I pulled in and they had my car done very fast with no hidden fees.
I had a great experience here! Dean helped us and he was very friendly and patient through the whole process!
Excelente me atendieron muy bien 100% recomendado todo muy rápido y los recomiendo con los ojos cerrados
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