We had an outstanding experience at Mercedes-Benz Chicopee thanks to Bryan Shea. From the moment we walked in (even though they were almost at closing time) he was very attentive, profesional and truly focused on helping us find the right vehicle without any pressure. He took time to understand what’s important for us and made the entire process smooth and stress-free. His attention to detail and commitment to excellent client service really stood out for us. If you're looking for a luxury car and a top-tier buying experience, I highly recommend working with Brian Shea !!

Excellent service: Greeted and paperwork done promptly. Work done to high standard. Accurate estimate. Excellent loaner car.

I recently purchased a car from Mercedes-Benz of Springfield and had an outstanding experience, thanks to an incredible salesman, Dave Kenny, and his team. Dave was a true professional with years of experience, and it absolutely showed. He was knowledgeable, attentive, and took the time to listen to my needs. He guided me to the perfect car without any pressure. The entire process was smooth, enjoyable, and tailored to exactly what I wanted. Exceptional service from start to finish! Anthony Bailey in finance was just as impressive. Smart and straightforward, he secured an excellent rate that fit my budget perfectly. He explained everything clearly, kept it fully transparent, and made the paperwork effortless, delivering a fantastic deal I’m thrilled with! I highly recommend Dave Kenny and his team to anyone shopping for a car. They made my experience stress-free and a genuine pleasure from beginning to end. Thank you, Mercedes-Benz of Springfield, for providing caring individuals who take as much pride in their work as they do in their customers' happiness and experience with you!

The best services in New England. Tom is an awesome service advisor! Friendly and professional. Brandon is top notch service personal. He would not stop until he has my issue resolved. I have a few choices to choice from in CT. I will continue to travel to Springfield , MA because the service is receive is outstanding! Great communication and services !!

I just purchased my 3rd vehicle from this dealership, and it was a great experience once again! My salesperson was Nick Kaham, he is awesome to work with. There were a few details that needed to be taken care of (I purchased a used vehicle), and Nick was on top of every detail. He is a high energy guy and will go to work for you! I must also mention the great service department here; it is another reason I have returned several times when I am ready to purchase a vehicle. Tiffany Inacio, the service coordinator, has been helping schedule my service appointments for years, she is amazing, and is always pleasant and professional. Alex Antolini worked with me on this most recent purchase, and she was great too. I have never had a bad experience at this dealership, I highly recommend them.

This dealership was amazing. Tom who sold me my car was absolutely wondering and extremely helpfulp.