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We have been customers of Ed Martin Nissan and Toyota for over twenty years. Accordingly, when we made the decision to replace my wife's 10-year old Highlander, we chose Ed Martin Toyota. Our sales lady was a pleasure to work with to order the specific model, trim, and options my wife wanted and knowing the total costs up front. When we went to the dealership to pick up the vehicle, it was delivered in superb condition. We took the vehicle for a test drive and our sales lady went over many of the features, including connecting our cell phones. The only part of the process we didn't enjoy was having to sit through an extended sales session in the Finance Office in an effort to sell us an extended warranty, i.e., a service contract. After a while, I simple advised, "we are not interested at this time, we just want to finish the paper work and be on our way." Also, when we advised we were not financing, but would bring them a Cashiers Check, we were asked if there was a lien on the check." We thought that was rude. Overall, we had a relative enjoyable experience ordering and purchasing our new Highlander Hybrid mainly because of our sales lady. Our other vehicle is a 7-year old Highlander, so when we decide to replace it we will not hesitate to use Ed Martin Toyota again.
The whole process from start to finish was a breeze. And of course I love my new Toyota!
My wife had a great experience with your dealership; from your knowledgeable sales and finance staff to your refreshment /lounge area.
Ryan and Sam are fantastic. They recommended the RAV hybrid. I got in a nasty wreck and that car kept me alive. I went right back for another one!!
A pleasant experiance Darnell was very willing to please everyone seemed happy to be working at the dealership building was clean bright and inviting
Been looking for a used 1794 tundra crew cab. Kyle Klase from your sales dept called, & said he had the perfect truck for me. Wow...what a truck. 2020 w/30k miles. I purchased immediately. Kyle eased the lengthy time spent @ most dealerships. He introduced me to his mgr Xavier, who was very positive & upbeat. Then I met Brian in finance, who was just a great guy! Finally....after talking with Wolfie in service about this truck, he totally eased my mind. You have a great team!! 👍👍👍👍👍
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