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Performance Lexus
Cincinnati, OH
1,072 Reviews
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Showing 1,072 reviews
September 24, 2026
I strongly recommend avoiding this dealership. I purchased a used vehicle from them that arrived with a cracked windshield. Being from out of state, we had the car transported in an enclosed carri I purchased a used vehicle from them that arrived with a cracked windshield. Being from out of state, we had the car transported in an enclosed carrier. The crack was located in a spot that was extremely difficult to see upon initial viewing, but it is clear damage that should have been caught and disclosed. When I brought this to their attention, they refused to take any responsibility whatsoever. Instead, management claimed that "multiple people inspected the car" prior to the sale and tried to shift the blame onto both the transport carrier and myself. Even after I provided evidence—including the transport company's official pre-inspection photos clearly showing the damage existed before the vehicle was ever loaded onto the carrier—the dealership still refuses to fix the issue or offer a solution. Their total lack of accountability, failure to honor basic transparency, and refusal to acknowledge photographic proof show how little they value their customers once the sale is complete. Save yourself the headache and take your business to a dealership that stands behind the vehicles they sell. More
by chowgp
Employees Worked With
Rich Cook
September 09, 2026
Terry was outstanding in trying to accommodate all of my needs in getting the right car for me and he was extremely personable and helpful .This was my fourth Lexus because it means a lot to get someone who needs in getting the right car for me and he was extremely personable and helpful .This was my fourth Lexus because it means a lot to get someone who understands all your needs to make this a positive experience and make you feel important. More
by Helena
Employees Worked With
Phylis in service department terrific 👍, Nikki Leper
September 03, 2026
Pressure free, fast, fair, easy car buying experience. From my first phone call to the complete setup of our new car everyone seemed happy we were there, From my first phone call to the complete setup of our new car everyone seemed happy we were there, More
by Kramer5786
Employees Worked With
Robb Kelly, Roderick Hubble
September 01, 2026
I had a great 15,000 mile Lexus check up. Josh in service explained all items that were going to be serviced. The work was done timely. Glad I took my car back to where I bought it in Cincinn Josh in service explained all items that were going to be serviced. The work was done timely. Glad I took my car back to where I bought it in Cincinnati instead of another agency. Hope I can return for the 20,000 check. Thanks so much, Josh. 😄 I live in FL. More
by lavans10
Employees Worked With
JOSH, Sandy Decamillo
August 13, 2026
Service is excellent. They are out of my way, but I drive down there every time I need service. But I would NEVER buy a car there after a salesman lied to me and then thre They are out of my way, but I drive down there every time I need service. But I would NEVER buy a car there after a salesman lied to me and then threatened to hit me. More
by Happy with service
Employees Worked With
Taylor Zuleger
August 10, 2026
Update: August, 2026 We scheduled a service appointment for Monday and dropped our car off Sunday evening, leaving the key fob in the designated drop-off slot. We did not hear anything from Performance for Monday and dropped our car off Sunday evening, leaving the key fob in the designated drop-off slot. We did not hear anything from Performance Lexus on Monday, so we called to check on the status of our vehicle. At that point, we were told that no work had been done and, even more concerning, they could not locate our key fob. We expected better communication and organization from a Lexus dealership. The lack of communication throughout the day, combined with the fact that our key fob could not be located, was very disappointing. Had to fight like xxxx to get a fob and now they lose it. More
by sophiedog
Employees Worked With
Sandy Decamillo
July 24, 2026
I just purchased a 2026 Lexus TX350 and my salesman was Roderick. This is the second new vehicle I have purchased through him and I can say that he is the best. He is always courteous and professional. The Roderick. This is the second new vehicle I have purchased through him and I can say that he is the best. He is always courteous and professional. The process takes some time because of dealing with credit bureaus and loan companies but they are with you all the way. All their staff have been great to me along the way from purchasing to servicing. I can never say enough good about them. All dealerships should be this way. Thanks Rod and Sid. I appreciate you!!!!! More
by ellfjones54
Employees Worked With
Sid in the finance department, Roderick Hubble
