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Kings Volkswagen
Cincinnati, OH
321 Reviews
Welcome to Kings Volkswagen, your #1 Cincinnati Volkswagen area dealer. Our convenient new location in Kings Automall allows us to serve as your most convenient Cincinnati Volkswagen dealer with a wide selection of new and used VW cars, wagons, vans and SUVs.Volkswagens are widely recognized to be among the best in quality, reliability, safety and value, just as we're known with our award-winning commitment to customer satisfaction in both sales, leasing and service.
We've been the area's exclusive VW Marketplace since 1986. Our commitment to only the VW brand allows us to excel in Sales, Service, & Parts. Our 100% VW Certified staff is ready to provide you with the most professional and courteous experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 12:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 12:30 PM
Sunday Closed
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Showing 321 reviews
May 16, 2026
I always have a great experience at Kings Volkswagen. People are friendly, knowledgeable and are very helpful. I highly recommend Kings for all service needs. People are friendly, knowledgeable and are very helpful. I highly recommend Kings for all service needs. More
by Judyljackson
Employees Worked With
Scott, Logan
May 07, 2026
I have bought/leased 3 cars from this dealership. I have come back not only for the cars, but for the service, attention, and simplicity of the transactions the team helps with. I have come back not only for the cars, but for the service, attention, and simplicity of the transactions the team helps with. More
by C
Employees Worked With
Chris Davies, Mr. Henize
March 14, 2026
As someone who manages a fleet of vehicles and frequently interacts with various service departments, my experience with Kings Volkswagen has been deeply disappointing. The primary issue is a lack of comm interacts with various service departments, my experience with Kings Volkswagen has been deeply disappointing. The primary issue is a lack of communication and a refusal to acknowledge technical faults. I am currently experiencing what appears to be a software-related charging issue with an ID.BUZZ. Rather than investigating the glitch, the service team insists on labeling it a "feature" (they didn't use the word feature but I can't remember the exact word). It is little wonder that J.D. Power recently ranked Volkswagen as the least dependable brand in their 2026 Vehicle Dependability Study, specifically noting that rising software complexity is a major driver of these issues. Furthermore, their follow-up leaves room for improvement. After dropping the vehicle off on a Friday, I had to call them for an update on Tuesday. I was told that they would get back with me Wednesday. I emailed a few times (Wednesday and Thursday) and sales got back with me one of those times. Service did not get back with me. I eventually had to drive to the dealership in person the following Friday just to get an update. While I enjoy the vehicle itself, the service experience at this location is severely lacking in basic customer service. Now onto another issue. The loaner that I was given does not give make me feel good. It is 15500 miles over due for service and the tires don't look great in the front. The tires look like they have been driven with low tire pressure for awhile (outside edge of the tire is nearly completely bald and is well under 1/16 of an inch). I know that electric cars don't need much in the way of maintenance but they didn't even try. This is why I will NEVER buy the loaner car despite the sales people insisting that they are well taken care of. More
by drkoopa
Employees Worked With
Michael
February 12, 2026
Chris was straight forward and answered my questions and made me feel like I was heard along with keeping me informed as we went through the process of buying a 2023 Jeep made me feel like I was heard along with keeping me informed as we went through the process of buying a 2023 Jeep More
by dougcarle
Employees Worked With
Chris Davis
January 28, 2026
The entire staff at Kings Volkswagen were great and after the sale on a used car they were willing to rectify a potential issue. Turns out there was not a problem but the fact that the General Manager Jason the sale on a used car they were willing to rectify a potential issue. Turns out there was not a problem but the fact that the General Manager Jason Sink and Service Manager Lisa Crowe took my concern seriously and addressed it proves they are honorable and I would buy another vehicle from them. Also, the Salesman Chris Davis was great really liked dealing with him because of his friendly no pressure style. More
by Vivian
Employees Worked With
Chris Davis, Jason Sink, Lisa Crowe
July 22, 2025
Bill was fantastic! He helped make my decision easy, providing options and following up but not too pushy. Straight forward and no xx when I bought my VW from Kings. I c He helped make my decision easy, providing options and following up but not too pushy. Straight forward and no xx when I bought my VW from Kings. I couldn’t be happier with my decision. More
by ashleyatkinson.aa
Employees Worked With
Bill, Erick
July 21, 2025
Bill Bell is an excellent salesman! Sold me my 2020 Volkswagen Tiguan 2 years ago and sold me my 2025 Atlas this weekend. Very knowledgeable and made this experience amazing. Very happy Sold me my 2020 Volkswagen Tiguan 2 years ago and sold me my 2025 Atlas this weekend. Very knowledgeable and made this experience amazing. Very happy with my experience with Bill and Kings Volkswagen! More
by Jenna
Employees Worked With
Bill Bell
May 09, 2025
Roberto Soto, very solid, patient and attentive salesman. If you’re looking to purchase a Volkswagen he’s your guy. Very knowledgeable and will take the time to explain features of the vehicle m, but does no If you’re looking to purchase a Volkswagen he’s your guy. Very knowledgeable and will take the time to explain features of the vehicle m, but does not pressure you to buy. The finance department could use some work when it comes to trying to get you to purchase extended warranty’s and other maintenance deals. Felt very high pressure almost Timeshare like. But over all I would still recommend the dealership based on Roberto alone. More
by Monica_lester1
Employees Worked With
Roberto Soto, Erick Henize
April 28, 2025
Bill Bell was very friendly and helpful with my out of state purchase. The price of the Golf R I purchase was very competitive. All the management staff were very organized and prompt. I would highly state purchase. The price of the Golf R I purchase was very competitive. All the management staff were very organized and prompt. I would highly recommend this dealership . More
by Jeffbaxter545
Employees Worked With
Bill Bell
