Ourisman Lexus of Rockville

Always ready to accommodate you, also an excellent place for car service . Justin is one of the best in the service department. for car service . Justin is one of the best in the service department. More

Dealership’s service unit provides concierge service that pickups the customer’s car and brings it back to the customer‘s home after maintenance service is completed. Concierge service is excellent. Also, ma pickups the customer’s car and brings it back to the customer‘s home after maintenance service is completed. Concierge service is excellent. Also, maintenance service is fast, efficient, and professional. However, the service professionals often recommend additional services that do not seem necessary. More

I had a great experience with Mike at Ourisman Lexus of Rockville. The service was excellent, and everyone was very kind and welcoming. Highly Rockville. The service was excellent, and everyone was very kind and welcoming. Highly More

Hector was very helpful and was very knowledgeable. I would recommend the dealership and Hector to my friends. I would recommend the dealership and Hector to my friends. More

Great Service Department I recently had my car serviced and once again had a great experience thanks to Brad. He is always pleasant, attentive, and easy to work with. What I appreciate most is ho serviced and once again had a great experience thanks to Brad. He is always pleasant, attentive, and easy to work with. What I appreciate most is how communicative he is—he keeps me informed every step of the way and makes sure I understand what’s going on with my vehicle. It’s clear that Brad not only looks out for the car, but also for me as the customer. That level of care and professionalism makes a big difference. I genuinely enjoy working with him and feel confident my vehicle is in good hands every time. Highly recommend! More

Pei Pei was AMAZING! She was always available through the entire process and ensured all of my questions were answered. She was extremely accommodating and friendly. I wo She was always available through the entire process and ensured all of my questions were answered. She was extremely accommodating and friendly. I would recommend her and the dealership! 10 out of 10! More

Great customer service friendly service will recommend to family and friends very satisfied customer very good times for getting services family and friends very satisfied customer very good times for getting services More

Very prompt and professional service Advisor was very friendly Facility was extremely clean Pleasant experience friendly Facility was extremely clean Pleasant experience More

Brendan, my service specialist at Ourisman Lexus of Rockville, along with his team, delivered truly exceptional service. From the start, Brendan took the time to listen carefully and, more importantly, Rockville, along with his team, delivered truly exceptional service. From the start, Brendan took the time to listen carefully and, more importantly, brought a genuine human touch to understanding my situation and providing the right support where it was needed. That level of attentiveness and care is rare, and it made a real difference in my experience. I sincerely appreciate Brendan and his entire team for their professionalism, patience, and commitment to quality service. I will absolutely continue bringing my vehicle here for service. Top-tier, A1 customer service all around, highly recommended for anyone looking for a team that truly values its customers. More

The service team did an excellent job! They picked up my car on time and kept me informed of where it was in the service cycle. The team even retrieved a lost air-pod which was wedged un They picked up my car on time and kept me informed of where it was in the service cycle. The team even retrieved a lost air-pod which was wedged under the back seat. Just an excellent job all around! More