Fair Oaks Chantilly Chrysler Jeep Dodge RAM

We visited the Dodge dealership today and was greeted by Sarah Sitowitz. Her customer service was impeccable .She helped us purchase a new Dodge Durango. She helped us from start to finish then Asher helped Sarah Sitowitz. Her customer service was impeccable .She helped us purchase a new Dodge Durango. She helped us from start to finish then Asher helped us to finish the process. Everything is great, sometimes for seniors the process should be quicker. Overall the process was great and would referrer family &friends. More

I could not feel more disrespected by this place. I live two hours away from this place and made a deal on a car online and set an appointment for the next day. When I arrived, they were selling my c I live two hours away from this place and made a deal on a car online and set an appointment for the next day. When I arrived, they were selling my car to another buyer. There was no apology, no offer to wash my car or fill my gas tank for the inconvenience... nothing. They just told me they had emailed me (after I'd already hit the road) and asked me to hang around in case the deal fell through... which I did, for a bit, since I'd driven that far. What a supreme waste of a day, gas, and miles. It's the kind of poor service you'd expect from a Facebook Marketplace seller, not a professional car dealership. Do better Fair Oaks, do better AJ. More

The sales team did a great job This is the fourth truck I have purchased from fair oaks dodge truck I have purchased from fair oaks dodge More

They done good. Great knowledge of the. Vehicles and all the options available. Good selection of cars on the lot so we did not have to look at other places Great knowledge of the. Vehicles and all the options available. Good selection of cars on the lot so we did not have to look at other places More

I brought my 2022 Jeep Grand Wagoneer Series III in on 4/13 for safety recalls. From the start, zero proactive communication — I had to call the service department multiple times just to get a status upda 4/13 for safety recalls. From the start, zero proactive communication — I had to call the service department multiple times just to get a status update. I was told my car would be ready Tuesday 4/14, approved a battery replacement immediately to avoid any delays, and kept following up all day. At 4PM on Tuesday, my service advisor Jordan finally called — not to say it was ready, but to tell me it wouldn't be done until Wednesday. The problem? I have an early morning trip to New York on 4/15 to pick up family from the airport with a lot of luggage. I went to the dealership in person and made three reasonable requests: ✗ Same-size loaner car — denied (none available) ✗ My car back so I could make the trip — denied (told it's "not drivable") ✗ Reimburse me for a rental — denied Three asks. Three nos. I left after wasting 2.5 hours with absolutely no solution. This is a SAFETY RECALL — I didn't choose to bring my car in, Jeep required it. And this is how a loyal customer gets treated? No communication, no accountability, no urgency, and no help whatsoever. I will not be returning, and I will not be recommending FairOaks Chrysler Jeep to anyone. More

Very pleased with the service and kindness and good people to work with thank you Amory x.rosario we ask for a different color for the car and he found exactly what we were looking for people to work with thank you Amory x.rosario we ask for a different color for the car and he found exactly what we were looking for More

I've never researched a specific vehicle on a website, and then ultimately made the decision to buy that vehicle over the phone before. Well, I just did with Fair Oaks RAM. Cameron, Mo, and Matt made me and then ultimately made the decision to buy that vehicle over the phone before. Well, I just did with Fair Oaks RAM. Cameron, Mo, and Matt made me feel extremely comfortable and engaged openly with me multiple times during the entire process. I first spoke with them on a Monday and was able to pick up the RAM, which was still in transit when we first spoke, that same Saturday. Even after the decision was already made, Cameron took me for a very detailed test drive and answered all of my questions without hesitation. He was extremely knowledgeable, patient, accommodating, and empathetic. As a result, my wife and I will begin all our future vehicle searches with Fair Oaks!!! More

We agreed to purchase a Jeep contingent on an independent inspection. After the inspection on 4/1/2026 identified approximately $3,900 in necessary repairs (steering, suspension, and alignment), we declined inspection. After the inspection on 4/1/2026 identified approximately $3,900 in necessary repairs (steering, suspension, and alignment), we declined the vehicle and the deal was voided. Despite this, the dealership deposited our check and cleared the funds. Our bank confirmed the check was cashed and advised us to contact authorities since no vehicle was delivered. After contacting multiple managers, the General Manager acknowledged the refund but stated it would take 8–9 days to return the money. Throughout the process, we were also pressured to leave 5-star reviews before the transaction was completed. Buyers should ensure all contingencies are honored and avoid providing payment until the deal is finalized. More

Most professional management and staff. Treated with knowledge and respect. Very well versed in product knowledge Treated with knowledge and respect. Very well versed in product knowledge More

This updates my previous one-star review with five stars. I just bought a vehicle from this dealership. The customer service provided to me by their sales associate David G. was above and beyond in several i I just bought a vehicle from this dealership. The customer service provided to me by their sales associate David G. was above and beyond in several instances. They acknowledged the circumstances that drove my previous poor rating and more than made up for it. I will now, without hesitation, recommend Fair Oaks Chrysler Dodge Jeep Ram to friends if they’re shopping one of those brands. You might ask, “Why did you go back if you had such a bad experience the first time?”. I was in the market for a low volume make and model and they had an excellent example on the lot. I decided to take a chance and try them again, this time, with an excellent outcome. More