
Wetzel Chrysler Jeep Dodge Ram
Richmond, IN

Filter Reviews by Keyword
By Type
Showing 31 reviews
Worked With Jason Buck at Wetzel, outstanding experience with Jason and his finance team. Its been along time since we have worked with a dealership that made us feel like customer service was important. Hi with Jason and his finance team. Its been along time since we have worked with a dealership that made us feel like customer service was important. Highly recommend this dealership. They found the car we wanted and went and picked it up overnight and the whole experience was fast paced and didn't take all day to complete, they valued our wait time and explained everything start to finish thoroughly. This is now my go to dealer as long as this team is in place. More
Bought vehicle new from there. At 55000 Jeep was losing oil ,i also bought the extended warranty!! My Jeep engine is trashed , they have had it since March 5 2025 , it's now April At 55000 Jeep was losing oil ,i also bought the extended warranty!! My Jeep engine is trashed , they have had it since March 5 2025 , it's now April 27 2025 still no Jeep, neither warranty, factory or extended will fix the engine they say it's my problem. The mechanic at Wetzel told us it's a defect in the engine and doesn't understand why they won't replace it. I have lost my income , and could possibly lose my job. They don't care , won't return calls and they still have my jeep with no engine in it. I still owe on it and I can't work because they have my jeep. DONT TRUST THEM THEY WILL TAKE YOUR MONEY AND LIE AND LEAVE YOU STRANDED ! THEY JUST WANT YOUR MONEY AND THEY DONT CARE ! More
Purchasing a car? Freddie thrasher will make your buying experience fabulous!!! Great salesman. I will drive nearly 3 hours to buy another vehicle from him! Freddie thrasher will make your buying experience fabulous!!! Great salesman. I will drive nearly 3 hours to buy another vehicle from him! More
Chris in Service very professional & upbeat. Made our day when he told us our issue was covered under warranty & part was in stock! We’re from Texas & this visit is keeping our trip on track. when he told us our issue was covered under warranty & part was in stock! We’re from Texas & this visit is keeping our trip on track. More
If I could rate zero stars I would. I was in contact with 3 different employees and yet not one of them would help me in what I was needing. I can understand handing me off to a salesman from the manager, bu 3 different employees and yet not one of them would help me in what I was needing. I can understand handing me off to a salesman from the manager, but hearing from a completely different lot is unacceptable. Unless you're waving around handfuls of money or wanting to buy the biggest, most expensive thing, don't bother, you get pushed aside and marginalized. More
I was a little worried about buying a truck form a dealership over an hour away from home. I was pleasantly surprised to find the right truck at a good price. Jason Buck handled the sale in an hone dealership over an hour away from home. I was pleasantly surprised to find the right truck at a good price. Jason Buck handled the sale in an honest no pressure negation. I am happy with the truck. Thanks Jason. More
No complamery car wash during survive.Was told had life time free car wash when I bought car.Wezel Honda washed everytime. Poor customer service time free car wash when I bought car.Wezel Honda washed everytime. Poor customer service More
ZACH BOGLE WAS A GREAT SALESMAN! HE WAS MOST HELPFUL AND VERY FRIENDLY!!! SO FAR WE ARE VERY SATISFIED!!! IT WILL TAKE US OLD FOLKS AWHILE TO FIGURE OUT ALL THE BUTTONS. HA HA VERY FRIENDLY!!! SO FAR WE ARE VERY SATISFIED!!! IT WILL TAKE US OLD FOLKS AWHILE TO FIGURE OUT ALL THE BUTTONS. HA HA More
Went in for interior parts and had a bigger issue and instead of costing me more money they were able to come up with a easy and inexpensive work around and took their time to do the job right. instead of costing me more money they were able to come up with a easy and inexpensive work around and took their time to do the job right. More