Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crown Acura Richmond
Richmond, VA
817 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 817 reviews
March 23, 2025
Extremely happy with my car services at Crown Acura! Excellent service, friendly staff, and a hassle-free experience. Highly recommend this dealership! Excellent service, friendly staff, and a hassle-free experience. Highly recommend this dealership! More
by VJ
Employees Worked With
William Alford
March 23, 2025
Excellent. All were very helpful. Shaun was very knowledgeable and helpful. Strived to do everything she could for customer satisfaction. All were very helpful. Shaun was very knowledgeable and helpful. Strived to do everything she could for customer satisfaction. More
by berowley
Employees Worked With
Kevin in finance was excellent, Anthony Easter, Matt Perry, Shaun Chapman
March 13, 2025
Though we are in the early stages of ownership, 3 weeks, there are no concerns by this customer. The sales rep Mr. Darrel K., the finance rep. Kevin J. and the title and registration rep. Morgan C. as well there are no concerns by this customer. The sales rep Mr. Darrel K., the finance rep. Kevin J. and the title and registration rep. Morgan C. as well as the GM Matthew P. were all exceptional. More
by csklanian
Employees Worked With
Darrel Killebrew (five stars), Anthony Easter, Josh Alford, Matt Perry
March 10, 2025
Lots of cars on the lot to choose from. No pressure from knowable sales team. Fast service when needed. Chris Wren was great salesman and managers were friendly. We love our new Acura MDX No pressure from knowable sales team. Fast service when needed. Chris Wren was great salesman and managers were friendly. We love our new Acura MDX More
by Michelle G
Employees Worked With
Chris Wren
March 06, 2025
Great sales team but financing didn’t follow through to remove two maintenance/service programs (around $4200) after I asked them to. It took almost 3 months of me continually following up. I checked my remove two maintenance/service programs (around $4200) after I asked them to. It took almost 3 months of me continually following up. I checked my balance, still not removed so I finally contacted Honda finance and they took care of it immediately. They would have gotten 5 stars if finance had straightened out removing the maintenance/service plans. More
by Schwabtb
Employees Worked With
I think it was Jarrod that did sales but I don’t see his name. Chris was finance and I don’t see his name. He was the one that was supposed to fix my balance.
March 05, 2025
Everyone at the Crown Acura dealership was GREAT to work with - kind, friendly, honest, and very knowledgeable. I would 10/10 recommend working with Jarratt and Anthony! with - kind, friendly, honest, and very knowledgeable. I would 10/10 recommend working with Jarratt and Anthony! More
by vogler.erica
Employees Worked With
Jarratt , Anthony Easter
