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Chapman Ford Lancaster
Lancaster, PA
1,053 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,053 reviews
February 07, 2025
I experienced friendly service without the dreaded haggling. I would highly recommend Tyler for your next car. haggling. I would highly recommend Tyler for your next car. More
by Happy customer
Employees Worked With
Other Employees :
I didn't get the driver's name, but I would give him five stars too. He was so much more than just a driver and it clearly showed he cared that I had a good experience.
February 06, 2025
Alvonte Addison is an awesome guy, salesman and friend! Since he did my first sale in 2020 , he remains my go to at the dealership. He follows up after the sale and continues to check on how I’m doing wit Since he did my first sale in 2020 , he remains my go to at the dealership. He follows up after the sale and continues to check on how I’m doing with my vehicle. My recent purchase was again made simple and enjoyable. He never made me feel pushed or rushed ! He has always made me feel like I’m the most important customer!! More
by sadiesmimi75
February 03, 2025
5 STAR EXCELLENT CUSTOMER EXPERIENCE! I saw the exact used car I wanted online from my home in Florida and received immediate contact from Ryan with tons of additional information and vi I saw the exact used car I wanted online from my home in Florida and received immediate contact from Ryan with tons of additional information and videos. A quick and satisfying negotiation led me to fly up to complete my purchase! I was greeted upon arrival like an old friend and took a test drive. Exactly as described! My sales rep, Anthony, was extremely knowledgeable about the vehicle and guided me through the sales process beautifully! Jared in finance made the paperwork amazingly smooth and quick! I arranged to have the car transported back to Florida and the GM, Jason, could not have been more helpful throughout the entire purchase transaction. The facility was beautiful and ll staff were kind, friendly, and sympathetic to my having to get back to Harrisburg to catch a flight back to FL! I cannot say enough good things about this dealership and the amazing staff! I was treated like a bought a new $150K vehicle, not my $16K used car! Kudos to General Manager Jason Mummau's leadership for creating a confidence inspiring and caring environment and staffing with professionals who are product and process knowledgeable, kind, courteous, and professional! If you would like to purchase a vehicle from a dealership with INTEGRITY, go to Chapman Ford in Lancaster!! It was TOTALLY WORTH MY TRAVEL TIME AND EXPENSE TO BUY FROM CHAPMAN!! More
by sgarofalo3
Employees Worked With
Other Employees :
Anthony
February 01, 2025
Awesome dealership! They go out of their way to make the customer happy. I will deal with them again. They go out of their way to make the customer happy. I will deal with them again. More
by brow300mag
February 01, 2025
I have been using Chapman Ford since 2020 . The experience if buying a new vehicle is made enjoyable at this dealership! The staff is always friendly and attentive, they make the process so easy The experience if buying a new vehicle is made enjoyable at this dealership! The staff is always friendly and attentive, they make the process so easy and are so accommodating. I definitely recommend them to anyone purchasing a vehicle! More
by sadiesmimi75
January 23, 2025
Tyler was very knowledgeable and helped us get into the Bronco of our dreams. The process was so smooth and quick. Thank you so much! Bronco of our dreams. The process was so smooth and quick. Thank you so much! More
by TMD2024
January 22, 2025
Great experience, would always buy my cars from Chapman Ford and their team. The entire staff is knowledgeable and friendly. Ford and their team. The entire staff is knowledgeable and friendly. More
by saltyair29
January 21, 2025
Easiest transaction ever! Tyler was excellent and knowledgeable! Dealer is awesome. Wonder experience! I recommend using Chapman Ford! Tyler was excellent and knowledgeable! Dealer is awesome. Wonder experience! I recommend using Chapman Ford! More
by FLAMPHERE7
Employees Worked With
January 17, 2025
Tyler is very professional, his contact was excellent and was very kind in the process. Highly recommend this dealer in Lancaster and Tyler. was very kind in the process. Highly recommend this dealer in Lancaster and Tyler. More
by salvarado10
Employees Worked With
January 14, 2025
He was patient and understanding. He answered all my concerns. Overall great job. Very pleased with the service I received .I would highly recommend him. He answered all my concerns. Overall great job. Very pleased with the service I received .I would highly recommend him. More
by Nanseyvin
