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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,424 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,424 reviews

October 22, 2024

Jimmy is excellent. Cares. Told me all alternatives seem to really care. Goes out of his way to make you feel good More

by Drdan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim service
Oct 23, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Jimmy provided such attentive service at Ourisman Lexus of Rockville. It's great to know he went above and beyond for you! Thank you for sharing your experience with us.

October 18, 2024

Ourisman Lexus of Rockville provided me with excellent service. From the time I walked in, the personnel was courteous and explained everything in detail and made the purchasing process very easy. More

by lmstewart1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
YAW PEPRA and KENNETH POERSTEL, Jeannette Shalaby, Jesse Drost
Oct 18, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that you had a seamless experience with our team at Ourisman Lexus of Rockville. Thank you for sharing your positive feedback, and we hope you're enjoying your new vehicle!

October 17, 2024

Very attentive and friendly and had all the options I wanted to look at and accommodated my requests More

by Jacobsonjaime21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brionna Dupree
Oct 17, 2024 -

Ourisman Lexus of Rockville responded

We are so happy that our Ourisman Lexus of Rockville team earned your five stars. Thanks for your feedback!

October 16, 2024

Always great service and Jimmy is amazing he is extremely detailed and does an excellent job explaining the required work. More

by Brianschwart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Oct 16, 2024 -

Ourisman Lexus of Rockville responded

Brianschwart, thank you for the kind words! We're delighted to hear that Jimmy provided excellent service at Ourisman Lexus of Rockville. We appreciate your support and look forward to serving you again!

October 13, 2024

Our first visit to our second Lexus dealer. The first was outstanding - if future visits here are like this one, we have to find a word higher than outsatanding! More

by Rfrinehart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Auslandery
Oct 15, 2024 -

Ourisman Lexus of Rockville responded

Rfrinehart, we're delighted to hear that your first visit with us at Ourisman Lexus of Rockville was exceptional! We look forward to providing you with more outstanding experiences in the future. Thank you for choosing us!

October 12, 2024

I receive consistent excellent and courteous service from my service consultant, Jimmy Baker, and the technicians for work performed on my 2015 LEXUS RX350. Thank you ! More

by mhpb1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Oct 15, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Jimmy Baker and our technicians at Ourisman Lexus of Rockville consistently provide you with excellent service. Thank you for your kind words, and we look forward to continuing to care for your 2015 Lexus RX 350!

October 12, 2024

Hector Zacipa was friendly, polite, and most helpful. Our interactions were low-pressure and throughout the process Hectoriwas focused on helping us get what we wanted. We always felt he could be trusted More

by Larry
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Ando
Oct 15, 2024 -

Ourisman Lexus of Rockville responded

Larry, we're delighted to hear that Hector provided such a positive experience at Ourisman Lexus of Rockville. Thank you for sharing your feedback and trusting us with your car needs!

October 12, 2024

The staff are very friendly and they will go above and beyond to help you. More

by Kadabo131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 15, 2024 -

Ourisman Lexus of Rockville responded

It means so much to us to see your review! Thanks from the team at Ourisman Lexus of Rockville.

October 10, 2024

In love with my Lexus! I have never had so much FUN buying a car! Hector made the entire car buying process a brilliant experience to remember. He was fun, super sweet, ver More

by Sara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Zacipa
Oct 10, 2024 -

Ourisman Lexus of Rockville responded

Sara, we're delighted to hear that Hector made your car-buying experience so memorable at Ourisman Lexus of Rockville! Enjoy every moment with your new Lexus and thank you for sharing this fantastic feedback.

October 07, 2024

I bring each of my Lexus' cars to Jimmy for service. He is Excellent and the reason I come to the Rockville dealership. There are days that I wait and days where I get a loaner car but he decides based More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Savage, Athanasis Tsounis, Jimmy
Oct 07, 2024 -

Ourisman Lexus of Rockville responded

Paul, thank you for your loyalty and kind words about Jimmy at Ourisman Lexus of Rockville! We're delighted to hear that his excellent service keeps you coming back. We'll be sure to pass along your appreciation!

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