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Crown Acura Richmond
Richmond, VA
722 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 04, 2024
Committed to customer service. Dealership is a tad dated and could use an upgrade. Associates are great. Alton in the service dept is an all star. Dealership is a tad dated and could use an upgrade. Associates are great. Alton in the service dept is an all star. More
by MGM
Employees Worked With
Alton
October 04, 2024
Call The dealership got Internet sales. They passed me to a salesman. Salesman was very responsive. Got back with me. Everything good I asked for a total on the price. The car finance manag They passed me to a salesman. Salesman was very responsive. Got back with me. Everything good I asked for a total on the price. The car finance manager took forever to get back to me. I was told by the salesman he was the only one there that day. He was really busy, He never called me back. I called twice. He would only send me a text message. Finally, I called salesman told him to take some money and get this deal done. He called me back five minutes later and apologized and sad while he was messing around they scheduled an appointment to show the car for people weren’t there yet but they had first chance that it even though I’ve been talking to them since 10 o’clock that morning. I had asked them for a shipping quote and I told them either way I would either fly out and get it or you can send it. I already had plane tickets scheduled and then They sold the car out from under me and then had the guts, text me the next day and asked if there was anything they could find me another car I was looking I didn’t even know what to say. I thought are you joking? Let me clarify the salesman did his job. Answer the phone every time and diligently tried to finish.. I have bought a lot of cars over the years all around the country and I would’ve expected at least a phone call before they sold out from Underneath me. More
by jason
Employees Worked With
You can call me if you have any questions 314-686-3171, Matt Perry, Kevin Johnson
September 30, 2024
Acura MDX owner since 2008 and on second one since 2021. Excellent vehicles well taken care of at Crown. Always able to schedule appointments on my time. Service writers know their stuff and work is done ef Excellent vehicles well taken care of at Crown. Always able to schedule appointments on my time. Service writers know their stuff and work is done efficiently with no surprises. More
by CeeJay
Employees Worked With
Chris, Mike
September 29, 2024
Outstanding customer service. I am very impressed with the entire process and customer service experience at Crown Acura. The General Manager and his team were exceptional. I wil I am very impressed with the entire process and customer service experience at Crown Acura. The General Manager and his team were exceptional. I will definitely return! More
by Mhayibra41
Employees Worked With
Anthony Easter, Matt Perry, Shaun Chapman, Kevin Johnson
September 29, 2024
Willy did a great job of taking care of big work and the little details that make such a difference in the way my Acura feels behind the wheel. A great investment. Thank you very much! Also I appreciate the little details that make such a difference in the way my Acura feels behind the wheel. A great investment. Thank you very much! Also I appreciate the loaner car he provided. More
by mike61
Employees Worked With
Willy Alford, Matt Rooney
September 28, 2024
Jarratt and The team at Crown Acura Richmond was very nice and professional when I purchased a used Honda Civic Touring from them. I would be happy to work with them again in the future nice and professional when I purchased a used Honda Civic Touring from them. I would be happy to work with them again in the future More
by qho6769
Employees Worked With
Jarratt
