Koons Tysons Chrysler Dodge Jeep Ram

The finance manager assigned to my sale, Alli Ellis, was dishonest and entirely self-motivated. During our conversation, she was impatient and condescending, I'm told this is her personality in general. I w dishonest and entirely self-motivated. During our conversation, she was impatient and condescending, I'm told this is her personality in general. I wanted gap insurance and no warranty. She told me that I could not purchase gap insurance without signing up for an extended warranty which is not true. When I waffled on that, she assured me that I could simply call her to cancel the warranty within 30 days, allowing me to keep the insurance without the rest. I agreed to do that because I believed her. I followed through with the plan to cancel, contacted her NUMEROUS times (desk, cell, email) and she refused to respond to anything. Six emails and four voicemails went unanswered over two weeks. I finally contacted other admin people and drove to the dealership to ensure my cancellation was properly submitted. I then contacted her supervisor who also refused to respond. I was told by other employees that I was not the only customer having these issues with their finance team. This seems to be the standard - THEY DO NOT CARE ABOUT CUSTOMERS. If you want to purchase at this dealership, I recommend you go with your guns blazing and don't back down until you get what you want. Expect no support after the sale and know that you'll have to go in person to get what you need. More

My Name Is Jennifer With St Lucie Affordable Auto Sales. INC. I Purchased A Vehicle From This Company On 07/09/2024. I've Reached Out To This Company Multiple Times And Have Left Multiple Messages With No INC. I Purchased A Vehicle From This Company On 07/09/2024. I've Reached Out To This Company Multiple Times And Have Left Multiple Messages With No Response As To An Update For A Missing Title. This Company Is Unorganized And Takes Vehicles In On Trade With Out Proper Title Documentation Than Sells The Trade Ins With No Titles. BUYER BEWARE!!!!! YOU HAVE BEEN WARNED!!!!!! Please Have Bethany Reach Out To Me Regarding This Matter More

I would never go here again. I traded in my truck for a 2021 Ram 1500. There was a Taco Bell cup in the bed, accident damage on the fender, and the interior was dirty. The test d I traded in my truck for a 2021 Ram 1500. There was a Taco Bell cup in the bed, accident damage on the fender, and the interior was dirty. The test drive was fine and it was the right truck and miles that I needed. We couldn’t agree on a price and I asked for my keys back from the trade in and they wouldn’t give them back. I asked for them back several times and they kept stalling. I didn’t see the damage on the fender until right before we signed papers and they finally agreed to fix it. Someone had run into a pole and didn’t fix it. The vehicle also had a recall that wasn’t repaired. We made an agreement for them to drop the truck off after the fender was fixed. The truck showed up with a 1/2 tank of gas and I had to give my tools to the salesman to remove my old license plates. They were supposed to transfer the registration but did not transfer the plates. After a week I noticed the spray in bed liner was peeling and they refused to warranty the work. Also, it’s been almost 30 days and they still haven’t paid off my loan. I’ve emailed Patrick Sullivan, Michaela Puckett, and Alli Ellis with no response. I called Bianca Dinu and Leo Alsalih with no response. Bought the car 10/7 and it’s now 11/1. Nothing has been resolved. Do not go there. Do not give them business. Stay away. More

I had a great experience with Nick from Koons Dodge and the rest of the people at the dealership. They were professional and I would buy from them again. I am from out of state and it was worth the trip the rest of the people at the dealership. They were professional and I would buy from them again. I am from out of state and it was worth the trip to go there. They have more cars than any other dealer I have seen. Nick and the rest of the team were courteous, respectful, and valued my time. Sal E More

Had a great experience with Jonathan in sales very knowledgeable and transparent .on the other hand the finance department was not very helpful my credit score was in the high eight hundreds and they knowledgeable and transparent .on the other hand the finance department was not very helpful my credit score was in the high eight hundreds and they was trying to give me an interest rate of almost 10 percent.i got up and started to leave after that and Patrick saw that I was leaving and talked to me and he did the right thing and brought the interest rate down to almost half of what of what the finance department was trying to give. That is an unfair practice in the finance department hopefully this situation will be addressed with the dealership if this is a normal practice that is going on. BUYERS BEWEAR! More

Ali was attentive and responsive, coordinating my purchase of my Charger on the last day of the deal. Being out of state I was not sure if the deal would be completed. Ali followed it through. Delive purchase of my Charger on the last day of the deal. Being out of state I was not sure if the deal would be completed. Ali followed it through. Delivery was fast and hassle free. More

I began negotiations on a phone contact with Jose Diaz, a salesman w/the dealership. I followed up that initial contact with a visit to the dealership. I met with Mr Diaz and we closed the deal on a new vehi salesman w/the dealership. I followed up that initial contact with a visit to the dealership. I met with Mr Diaz and we closed the deal on a new vehicle. The trade in and purchase of the vehicle was completed in less than 3hrs. Mr Diaz had the car ready to go before I even got to the dealership. Outstanding & knowledgeable salesman and I highly recommend him. From the new car prep to the finance office, it was the easiest purchase of a new car in my 75 yrs on this Earth. I have bought many, many cars and if you want a trouble free and friendly transaction, this is the place for you. I am from out of state and everything was explained and I was back on the road home in a NY minute. Thank you Koons Tyson CDJR & especially Jose Diaz for a great & worry free experience. More

Jose and all other staff were courteous, and professional through the buying experience. I will recommend Koons. through the buying experience. I will recommend Koons. More

I just bought a jeep wrangler couple days ago. It's shaking when i drive it and the brake light randomly pops up as well. I called the manager and he told me to pay for maintenance myself with no It's shaking when i drive it and the brake light randomly pops up as well. I called the manager and he told me to pay for maintenance myself with no assistance from the dealership and also show cased abhorrent rude behavior not fitting of a representative of the dealership. DO NOT recommend this dealership.sales manger Chris and sales man leo is very rood . More

Perfect person that I would like to purchase a car from him again if needed. And will be willing to recommend him to my friends if they need a car! him again if needed. And will be willing to recommend him to my friends if they need a car! More