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Spitzer CDJR Mansfield

Ontario, OH

4.8
1,198 Reviews
The Spitzer Kia Chrysler story is a long one. We have been in the automotive industry for over a century, providing the best car-buying experience possible to drivers in the Mansfield area and all of Ohio. Spitzer Kia Chrysler is home to all of the best models offered by Kia, Chrysler, Dodge, Jeep and Ram. Our significant size ensures we offer all of the models our customers are looking for. Our Kia lineup includes popular models like the Optima, Sorento, Sportage and Soul. Customers in the market for something a little more rugged will enjoy taking the Ram 1500, Jeep Grand Cherokee or Jeep Wrangler for a test drive. Anyone looking for comfort and luxury will enjoy the confines of the iconic Chrysler 300. Spitzer Kia Chrysler has been providing the best customer service experience for over 100 years, and we will not be stopping anytime soon.
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1777 W 4th St

Ontario, OH

44906

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Showing 1,198 reviews

June 15, 2024

Great place for service and maintaining your ride. Timothy Wolford took care of my 2019 Cherokee last Thursday. He told me my tires were rotated along with 2 year contract has 4 oil changes left. Th More

by RONDASUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Spitzer CDJR Mansfield responded

Hi Rondasue, it is our pleasure to receive your incredible review about our service department and that Timothy took great care of your Cherokee recently! Transparency, time efficiency, and thorough communication are at the top of our priority for our guest and we are so thrilled that we earned your satisfaction. We wish you safe travels and enjoy the open road!

June 15, 2024

Spitzer is just a great dealership. They have awesome employees that know what they're doing. More

by cleothecutie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Conley
Jun 17, 2024 -

Spitzer CDJR Mansfield responded

We are tremendously grateful for your generous review about your recent visit at Spitzer Kia of Mansfield, Cleo! Here we always strive to provide clear communication and efficient in service and are honored to have met your standards. If there are any other ways to improve please let us know. Safe travels until next time!

June 14, 2024

Nice people to deal with always willing to help with problems very efficient Good People More

by CHRISIEMGGLONE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Spitzer CDJR Mansfield responded

Chris, Providing immaculate and quality service is so important to us here at Spitzer CDJR Mansfield and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were nice to deal with and willing to help you. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

June 14, 2024

Very disappointed…the fact that I have been waiting almost 2 1/2 months for my replacement radio, and for my headlight to be fixed. Every time I get an update from the service center, it’s always anoth More

by HOSLERTC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph - 1 Star
Jul 23, 2024 -

Spitzer CDJR Mansfield responded

Hoslertc, we are truly grateful for your review on your experience working with us at Spitzer CDJR Mansfield! It is imperative to our dealership that your issue regarding the radio is attended to properly by the correct personnel whom we offer for you to speak with our Service Director Greg Gilliam at 567.247.0254 at your allowance towards turning your experience around. In the meantime please enjoy your Jeep in the open road with safety!

June 14, 2024

The customer service is excellent. I enjoyed working with Kendra Weaver.She kept me informed the whole time More

by JENNIFERGUSTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Spitzer CDJR Mansfield responded

Hi Jennifer, thank you for your recent visit with us to service your car and your 5 star rating! It is our honor to know Kendra was informative and enjoyable to work with. We wish you safe travels until we get to assist you again!

June 14, 2024

Disappointed in the manufacturer more than the dealer. Bought our 12th Stellantis vehicle used. 6,000 miles over warranty expiration rear differential goes out and no goodwill offering. Additionally, More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recall names, nor does it matter
Jul 23, 2024 -

Spitzer CDJR Mansfield responded

Mike, it is truly our honor to have your loyalty for 12 vehicles and your review of your recent experience with us who is now Spitzer CDJR Mansfield! Your satisfaction is indeed our top priority not only because of your business with us but you are family. We surely want to attend to your concerns with the correct personnel whom we offer you to speak directly with our Service Director Greg Gilliam at 567.247.0254 at your allowance to turn your experience around and for you to stick around. In the meantime, we thank you for trusting us with your safety and comfort, please enjoy your vehicles in the open road!

June 12, 2024

They were patient with us while we worked to communicate with our loan officer. They were accommodating. They were honest, and polite. You could tell that there was pride in their work, and company. I defin More

by AMEAD29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aric Studer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Riley Hergatt
Jun 13, 2024 -

Spitzer CDJR Mansfield responded

Amead, We greatly appreciate you for leaving us this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with top notch service. We are delighted to know that they were patient and accommodating. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Spitzer CDJR Mansfield team!

June 11, 2024

Colton took me in for the oil change even though I was scheduled at Kia, or so I thought. Colton was very patient and explained things. I think I may just come to the CDJR side for service from now on. Yo More

by THERESA.HLOPICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton
Jun 13, 2024 -

Spitzer CDJR Mansfield responded

Theresa, We are grateful for you leaving Colton this flawless review! We are thrilled to hear that Colton took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that he was very patient and explained things to you. Please drive safely and do not hesitate to let us know how we may be of further service to you.

June 11, 2024

Even though I had my car in their 3 times for the same problem it has never been fixed. I had a lot done but I can’t understand this. More

by Arna882@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Maynard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Spitzer CDJR Mansfield responded

Hi Arna, thank you for letting us know about your recent visit and concerns about the details of your visits. We like to apologize for coming short of meeting your standards in servicing your vehicle. Here at Spitzer Kia we hold our integrity for excellent guest care to our top priority and it is incredibly important for us to ensure clarifications and correct the steps we may have missed to provide the utmost thorough assistance you and every customer deserve. Please allow us to work towards smoothing this kink out in a way you will be in agreeance with by reaching out to our General Manager Matt Studer at .567.247.0254 at your earliest convenience. We wish you safe travels and enjoy the open road until we speak!

June 11, 2024

Tim, Kendra & the new guy are amazing to deal with! Great smiles & pleasant attitudes! They know their stuff about the vehicles! I love my Dodge Ram 1500 & so does everyone else! More

by myuniqangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New service guy! Sorry don't remember his name.
Jun 13, 2024 -

Spitzer CDJR Mansfield responded

Thank you so much for leaving Tim and Kendra this fantastic review! We are glad to hear that they took amazing care of you and your automotive needs. We are happy to know that they were amazing to deal with and had pleasant attitudes. Please do not hesitate to let us know how we may be of further service to you.

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