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Audi Dublin

Dublin, OH

2.2
37 Reviews

5875 Venture Dr

Dublin, OH

43017

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37 Reviews of Audi Dublin

August 27, 2024

Avoid. I’ve been a long time customer of Audi and have a car with less then the original miles warranty as only expired for being over the years. Audi has a More

by buckeye377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
May 25, 2024

I worked with Josh and Corryne in dealing with a very concerning oil consumption issue with my ‘17 Q7. They were very helpful and professional thought out the process, working with Audi USA to get the wo More

by Luke.stonis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh and Corryne
May 04, 2024

Went in for 30 K maintenance. Very disappointing. Paid extra for tire balancing and rotation. I will assume the oil change and filters went OK. However, there was a major problem More

by jkamm56747
Workmanship
Recommend Dealer
No
Employees Worked With
Brian
January 28, 2024

I will start by saying like others, if I could give "0" stars I would. On 4/15/23 I brought my Audi S5 in for an Oil change. When it was finished I went to check out at the service counter and was told w More

by Mark F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Gutmore
December 22, 2023

1 star because I cannot give 0 stars. Worst experience I have ever had for car service in 40 years of driving. My service technician called me first a total of 3 times in 23 days of servi More

by Fred Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ty, Josh
Dec 22, 2023 -

Audi Dublin responded

Fred - I would like to sincerely apologize for the poor impression we left and for the lack of communication on our end. I expect the highest level of service from my team, and it is concerning that this was not better reflected in your time working with us. I will look into what caused this missed connection and make sure it's addressed. Thank you for bringing this to my attention, and if there is anything else that I can do to assist you, please give me a call. Josh Gutmore- Service Manager - (614) 889-2571

April 28, 2023

Worked with Gabby in the service Writing to mention the excellent (5 star) service provided by Gabby in the Service Department. Always consistent. More

by daniel-barber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby
December 17, 2022

I'll give a rating of "1" but it should be "zero". Not one person looked my way or spoke to me while I was browsing new vehicles on the showroom floor. I currently own a Q7 - which I parked in front o More

by bactx
Recommend Dealer
No
Employees Worked With
None
June 11, 2022

This has to be the worst service experience I have ever had. 1. There is 0 communication from the advisors, if you want an update you will have to call in. 2. Do not expect your vehicle to be done More

by WorstService
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Jun 13, 2022 -

Audi Dublin responded

Dear Valerie, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please reach out to our Audi Service Manager, Josh Gutmore, at (614) 889-2571 so we could learn more about what happened. Complete satisfaction is our goal with every customer so we would love to make things right if you give us another chance.

May 21, 2022

TERRIBLE SERVICE experience regarding faulty brake material used by Audi in our Q7. And in fact a class action lawsuit has been filed against Audi because of this defect. Audi acknowledges the fault More

by Kent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Multiple service advisors
May 31, 2022 -

Audi Dublin responded

Dear Kent, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please reach out to our Audi Service Manager, Josh Gutmore, at (614) 889-2571 so we could learn more about what happened. Complete satisfaction is our goal with every customer so we would love to make things right if you give us another chance.

April 22, 2022

My wife and I have been shopping for a smaller luxury SUV to replace her car. We visited several other dealerships before stopping at Mag Audi in Dublin. From the time we pulled up to the dealership to the t More

by michaelrabalais55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Smith, Aaron Von Bruenchenhein
Aug 02, 2022 -

Audi Dublin responded

Thank you for the recommendation and the the 5-star review. We are glad to have worked with you and that your experience was an enjoyable one. Please let us know if you need anything further.

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