Renn Kirby Mitsubishi

I am very disappointed yet not surprised. I have been searching for a specific car (Mustang Bullitt Gt) I found the car I was looking for at Renn Mitsubishi, I live 3 hours away in Pennsylvan I have been searching for a specific car (Mustang Bullitt Gt) I found the car I was looking for at Renn Mitsubishi, I live 3 hours away in Pennsylvania. I was given a price and was preparing to make the trip, When I didn't hear back from the dealership I was told the car was sold. That's not the part that didn't bother me...I sort of understand that part. The part that makes me mad is the salesman AND the sales manager both ignored me after the fact. It is sad how little a business would care about a potential customer. In the end, I'm glad I got to keep my money. They are the reason dealerships get a bad rap. More

Dustin Himes the general manager made sure I was well taken care of in service and if you ever need a car tell them Bucky Hewitt Sent you taken care of in service and if you ever need a car tell them Bucky Hewitt Sent you More

If I could do anything to help you not buy anything from From Renn Kirby Mitsubishi just let me know they are crooked as they come starts at the top with the owner Sean and his crooked yes man ,GM Dus from From Renn Kirby Mitsubishi just let me know they are crooked as they come starts at the top with the owner Sean and his crooked yes man ,GM Dustin, my opinion I worked for these people many years it has only gotten worse over time!!!!! My opinion buyer beware, Don't trust them any of them liers cheets and theives, More

Fantastic Experience: My experience happened on 04/10/2024 when I was looking for a pick up and the friendly and respectful reception from Raciel has been excellent. From the search, the test drive 04/10/2024 when I was looking for a pick up and the friendly and respectful reception from Raciel has been excellent. From the search, the test drive and the entire paperwork process has been wonderful. Raciel never pressured me to buy and he explained the entire process to me step by step. I recommend visiting the Renn Kirby Mitsubishi dealer and asking for Raciel. Thank you for allowing me to be part of the Renn Kirby Mitsubishi family by purchasing my vehicle. More

I bought my car last year, and I was very much excited about it. John sold me the car, and he helped me with advice since it was my first time financing a car. However, a few months later I took the car about it. John sold me the car, and he helped me with advice since it was my first time financing a car. However, a few months later I took the car back to its service check, and they came with a list of things that needed to be replaced in the car. The “things” never stopped coming. It was 2 pages of “recommended” repairs. The price to fix the car is half of what I financed. Service had no idea that I had purchased the car with them. I explained and I left that day with Tim telling me that he would reach his general manager and call me back with an answer. Well, that happens to be almost 2 months ago. I call them, my husband calls them, and we always hear the same thing. We always wait for the end of the day to hear something back from them, but nothing ever happens. The last time I spoke to somebody there was 3 days ago, and I still haven’t received the email she promised she would send me. My questions to them were simple… did you never fix/replace the things that should’ve been replaced/fixed before selling me the car and now you expect me to pay half of what I financed to fix it? And I am still waiting for the solution to my problem. I decided to buy my car there because my family recommended the salesperson, however, I’ve been regretting my decision for the last two months. More

I took my eclipse cross in to have a sensor repaired. The tech Raciel went above and beyond to get it fixed. Such a great tech and very kind. The service adv Heidi very kind and helpful as well. Just w The tech Raciel went above and beyond to get it fixed. Such a great tech and very kind. The service adv Heidi very kind and helpful as well. Just want to send out a well deserved Thank You! Wanda More

I bought a Mitsubishi Outlander phev that would not hold or take a charge. For the first three months my car was in and out of the shop. They never listened to the problems and told me it was fixed eve hold or take a charge. For the first three months my car was in and out of the shop. They never listened to the problems and told me it was fixed every time I went to pick it up, but ultimately never was. They sold me a lemon that I am still dealing with almost a year later. The General manager Dustin Himes avoids accountability and STILL owes me money for things he promised he would cover! Overall this place is a nightmare. If you’re looking for electric cars or anything involving services … avoid Renn Kirby Mitsubishi. More

My husband and I recently purchased a new Mitsubishi from Renn Kirby in Frederick, We hadn't bought a vehicle for several years and weren't sure what to expect. Our salesperson, John Gray is the reason we Renn Kirby in Frederick, We hadn't bought a vehicle for several years and weren't sure what to expect. Our salesperson, John Gray is the reason we had a great experience. We already knew John from a previous car purchase, and he made the difference for us. The other people at Renn Kirby also did a wonderful job and made the transaction a smooth one. If you are in the market for a new or used vehicle make a trip to Renn Kirby and be sure to ask for John Gray. He'll make your buying experience worthwhile. More

Michael Acri and the whole team at Renn Kirby Mitsubishi, Buckeystown Pike, Frederick, MD, were great people to work with. The used 2020 Honda Pilot Touring AWD 8 Passenger v was the best buy and the team a Buckeystown Pike, Frederick, MD, were great people to work with. The used 2020 Honda Pilot Touring AWD 8 Passenger v was the best buy and the team at Renn Kirby Mitsubishi made sure I received the best deal with expedited service. I highly recommend this location. More

Really bad experience with this place. Clay was my salesman and he was not organized when we arrived, lots of standing around. The price negotiated price w/Dustin Himes and when paper wor Clay was my salesman and he was not organized when we arrived, lots of standing around. The price negotiated price w/Dustin Himes and when paper work finally showed up the price was wrong, so they had to change it. The process took 2+ hours to get done. We asked if "ALL PAPERS WERE SIGNED" They said "YES" but weeks later got a bunch of papers in the mail they forgot to have us sign and we had to run around getting things notarized. They promised a second key & still hasn't delivered it. Tires for AWD car had significant issues, 2 tires matched, 2 didn't the gaps in tread depth was a concern to the AWD system. Lastly we bought this in Aug 2023 and the oil change sticker on car read Nov 2022. They ran it through an oil change then complained about me being difficult. Just overall poor experience. More