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Parkway Ford Lincoln

Dover, OH

Overview
Employees
Reviews
Vehicles
4.2
1,420 Reviews
WE CARE At the Parkway Auto Superstore we believe that your car shopping experience should be hassle free and enjoyable. We are Superstore Large and Small Enough to Care. Our professional, friendly sales team is committed to serving our customers to the fullest and we take pride in helping you find the perfect vehicle that meets your needs. WHAT WE OFFER At the Parkway Auto Superstore we are just that, a SUPERSTORE! We are here to serve you with a full line of Ford, Lincoln, Chrysler, Dodge, Jeep and Ram vehicles. With an extensive inventory of new, preowned and certified preowned vehicles you are sure to find what your looking for. Your purchase comes with peace of mind knowing we offer competitive financing rates through various lending institutions and full service care for your vehicle after the sale.
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311 Commercial Pkwy

Dover, OH

44622

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Showing 1,420 reviews

May 10, 2024

Had my mileage for next service as 92,000 miles. My current mileage was 42,000 miles. It was entered incorrectly on my previous service however I did not notice the error. Returned the next day a More

by beitzel554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
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May 13, 2024 -

Parkway Ford Lincoln responded

Thank you for letting us know about your recent visit. Thank you again for taking the time to let us know how we can improve. Thanks again for your business and we will work harder to keep it.

Helpful
May 07, 2024

Quoted cabin filter- my car doesn’t have one Quoted new ECM- tried to install broken refurbished one- luckily it didn’t work! I had to send four emails and call the general manager to get answer when I co More

by chandlerwr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Crone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Sunderlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Parkway Ford Lincoln responded

Thank you for your feedback. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I have sent this over to leadership.

Helpful
May 07, 2024

Took 5 hrs for oil change tire rotation. And no parking at dealership. I came back 4hrs later still not done. More

by usalabelcgh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor Sunderlin
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Parkway Ford Lincoln responded

Thank you for your feedback. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I have sent this over to leadership.

Helpful
May 03, 2024

The service was fine and the staff were nice. The staff just needs to know how to do the jeep rewards. I had free points to use for my oil change and was told the wrong thing on how to use reward More

by ultralori96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember her name
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May 10, 2024 -

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

Helpful
May 03, 2024

I had an issue with my CarPlay and they came and picked up my truck and brought it back when done. This service is above and beyond. Highly recommend! More

by lumpyy1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Sunderlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

Helpful
May 03, 2024

They were great! ! Trevor did a great job they were very helpful and plan on going back More

by tjwarner68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Sunderlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Parkway Ford Lincoln responded

Hi TJ, Thank you for the 5 star review! Please don’t hesitate to reach out to us in the future for any of your automobile needs! Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

Helpful
May 01, 2024

Everything has been very good and also very smooth. Things were done for me that I didn’t expect to be done. Very happy and would suggest them to everyone. More

by jfleischman0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Fleischman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Sunderlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

Helpful
May 01, 2024

Everything was great and much appreciated from the team at Parkway. Keep up the good work. More

by keithdonaldson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Sunderlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Parkway Ford Lincoln responded

Hi Keith, Thank you for working with our team. Also, thank you for taking the time to give us your feedback and review. We appreciate your business and hope you have a great day!

Helpful
April 30, 2024

I am from out of state and needed a repair quickly. They fit me in and offered amazing kind friendly service More

by arenner0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Sunderlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

Helpful
April 30, 2024

The staff were great. Friendly, professional, and courteous. The service is great too, had my car done the day I took it in. More

by B.ABEL29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Sunderlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

Helpful
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