Windward Ford of Hawaii

excellent service - great dealership . repair was accomplished in a very reasonable time. mahalo and aloha repair was accomplished in a very reasonable time. mahalo and aloha More

Had a trailer brake controller installed. Picked up truck after service advisor said job was complete. Discovered after hooking up to the trailer that brake controller doesn’t work. Called s Picked up truck after service advisor said job was complete. Discovered after hooking up to the trailer that brake controller doesn’t work. Called service department and was told to install aftermarket controller or may need to install different body control module. Asked to speak with a manager at this point because the whole reason to pay for an original ford product was to have reliable original parts because I tow heavy regularly. If I really needed additional parts I should have been advised at the latest when the truck was in the shop and not sent home thinking everything was fine. Been a week and no word back from the manager. Should have known better than trusting this service department with my vehicle. Purchased a set of tires for another truck a number of years ago and they sent me out the door with the lug nuts loose. Made it about a mile down the road before someone flagged me down. At least they didn’t charge me to send someone out to jack the truck up and properly tighten things. Would give them a no star rating if possible. Not really a service advisor or parts department issue. Both provided excellent service. Management needs to resolve customer issues in a timely manner and if the job is beyond the capability of service personal the job needs to be referred to another dealer that can handle it. More

They were able to fit me in the next day when an unexpected problem occurred. unexpected problem occurred. More

fast, friendly, great customer service always. yes, yes, yes, yes, yes, yes, yes, yes, yes yes, yes, yes, yes, yes, yes, yes, yes, yes More

Great communication. Great timing. Excellent service that makes me trustworthy of your services. Thank you Great timing. Excellent service that makes me trustworthy of your services. Thank you More

Great service. They took my car in that day and fixed the issue in a timely manner They took my car in that day and fixed the issue in a timely manner More

There seems to always be a problem whenever I come here. The first time was that they told me the battery in my car needed to be changed. I came back to pick up the car later and no one said anything about The first time was that they told me the battery in my car needed to be changed. I came back to pick up the car later and no one said anything about needing to come back to have the battery replaced at a different date and they told me the battery got replaced during that visit. My car died a day later because, come to find out, they did not in fact replace my battery as was my understanding when I had picked up the car. This most recent time, I needed my side mirror changed so they ordered the part for me. The bill stated that I paid for a paint matched mirror and when I brought my car in for the appointment, it was not the same color as my car. I was told that I would need to take my car to a different shop to get it color matched as well as pay additional cost out of my pocket to get the piece paint matched to the color of my car. Needless, to say I have had several poor experiences with his company and do not plan on returning. More

Thank you so much for the Awesome and Great job! !! So friendly and nice! Keep up the good work! Thanks again. !! So friendly and nice! Keep up the good work! Thanks again. More

Was told it would take half the day ended up only taking about 2 hours thank you guys so much about 2 hours thank you guys so much More

Service improved with Saturdays open and shuttle service. Appears to have staffing shortage impacts getting appointments. Online appointment does not list price of services. Complimentary coffee was not avai Appears to have staffing shortage impacts getting appointments. Online appointment does not list price of services. Complimentary coffee was not available. More