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Vision Chrysler Dodge Jeep Ram
Rochester, NY
912 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 912 reviews
June 13, 2024
Check-in fast and efficient. Service advisor helpful, friendly and professional. Service completed as promised. Checkout also fast and efficient. Service advisor helpful, friendly and professional. Service completed as promised. Checkout also fast and efficient. More
by judith.goonan
Verified CustomerEmployees Worked With
John Gonzalaz
Helpful June 13, 2024
Great friendly service. The vehicle looked amazing. I teally appreciate you guys at Bision Jeep. Sincerely Lisa Cunliffe CEC The vehicle looked amazing. I teally appreciate you guys at Bision Jeep. Sincerely Lisa Cunliffe CEC More
by cunliffewest
Employees Worked With
Johnny
June 12, 2024
Service was very fast and staff very accommodating. Thank you for the shuttle service. The shuttle driver takes his time and drives very safely. Thank you for the shuttle service. The shuttle driver takes his time and drives very safely. More
by ckazlauckas
Employees Worked With
Larry
June 11, 2024
Perhaps the worst service experience in some time. Appointment made for service for oil change, fix issue with radio and identify transmission problem, with allowance for the amount of work by droppin Appointment made for service for oil change, fix issue with radio and identify transmission problem, with allowance for the amount of work by dropping off the vehicle. The gentleman in charge of handling service experience was seemingly trying to be unhelpful. Despite having an appointment for the service I was informed at the end of the day that the vehicle wasn't evaluated at any point and would need the vehicle for another day. No offer for apology or loaner vehicle- simply that a large diesel truck took the entire day and thus the scheduled appointment was deemed irrelevant. Thereafter, two of the three issues raised ( transmission, radio) were identified as not being a problem, or that they are unable to correct them- and at the end of the day- charged for diagnostics... yet diagnosed nothing wrong. As for the third reason for service- the oil change- when I purchased the vehicle 4 years prior, I was to get 10 free oil changes. Notified at drop off that new owner no longer honors the free oil change program, but could be completed for over $60. Vision Dodge should be embarrassed. More
by jaker5656
Employees Worked With
cannot remember employee name
June 11, 2024
Ac was not working. They had my truck for 4 days. Took it home and it was making a funny noises . Sounded like it was coming from the new ac unit. A day later the ac was They had my truck for 4 days. Took it home and it was making a funny noises . Sounded like it was coming from the new ac unit. A day later the ac was not working. Took it in again. Had truck for 3 days. Somewhat working know. They were hard to get in touch with. And they never called you to keep you informed. More
by robertsantanatheone
June 11, 2024
Larry and his team are PHENOMENAL. The communication, the updates were beyond best. AND my car was done ahead of schedule! The communication, the updates were beyond best. AND my car was done ahead of schedule! More
by Kim Herrmann
June 11, 2024
Never return calls. Took 3 months to find the problem with my vehicle. Zero communication. Over priced Took 3 months to find the problem with my vehicle. Zero communication. Over priced More
by Npplumbingny
Employees Worked With
June 11, 2024
Hate their bait/switch tactics and overselling. I just wanted my A/C Freon topped up and they kept changing the diagnosis plan. They did more work than I asked for and then told me that extended wa I just wanted my A/C Freon topped up and they kept changing the diagnosis plan. They did more work than I asked for and then told me that extended warranty did not cover anything. I got charged $720 to add 1 lb. of Freon. What a rip off. I have heard from others, that this dealership trains the service dept. to do this on purpose. More
by terry.brown
Employees Worked With
John Gonzalas
