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Royal Buick GMC of Tucson

Tucson, AZ

4.9
1,287 Reviews
New and Used vehicles at Royal Buick GMC in the Tucson Auto Mall. Enjoy car buying totally online, or in person with Non-Commission Staff and 72hr Buy Back Policy. All new and most used vehicles come with a no-cost lifetime powertrain warranty! Come to our Cadillac, GMC, and Buick dealership in Tucson, AZ, and drive off our lot in a new or used car today!
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815 W Auto Mall Dr Lot A

Tucson, AZ

85705

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Showing 1,287 reviews

May 30, 2024

Andy and the team at Royal were great to work with and made this truck purchase seamless and easy. I would highly recommend both Andy and Royal Buick GMC. More

by Robert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Royal Buick GMC of Tucson responded

Thank you, Robert, for the glowing recommendation! I'm thrilled to hear that Andy and the team at Royal Buick GMC made your truck purchase seamless and easy. I truly appreciate your support and recommendation. Please do not hesitate to reach out if you need anything in the future or if you have any questions. I look forward to seeing you again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

May 29, 2024

Very easy to work with. No hassle, no pressure, just looking out for the best interest of me the buyer. Jake took the time to walk me through the details and helped me under More

by Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Scott responded

Great dealership to work with!

May 30, 2024 -

Royal Buick GMC of Tucson responded

Thank you for the positive feedback, Scott! I am delighted to hear that Jake provided you with a hassle-free and pressure-free experience. I'm glad he took the time to explain everything thoroughly. I look forward to welcoming you back to Royal Buick GMC Cadillac in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

May 27, 2024

Our first purchase of a Cadillac and we highly recommend Royal! We encountered friendly, respectful and professional service from this location. We never felt pressured into a purchase and the dealership cl More

by brueggeman15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
MaryLou Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Royal Buick GMC of Tucson responded

Thank you for choosing Royal Buick GMC Cadillac for your first Cadillac purchase! We are thrilled to hear about your positive experience with Marylou, Joe, and Amanda. We strive to provide friendly and professional service without any pressure, treating our customers like family. We appreciate your recommendation and look forward to assisting you with any future automotive needs. Drive safely in your new Cadillac! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

May 24, 2024

Jose was great! Very attentive and enjoyable to work with. Call Jose and he will take care of your auto needs. More

by frankhalbhuber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Royal Buick GMC of Tucson responded

Thank you for your kind words and 5-star review! We are thrilled to hear that you had a great experience with us. Jose is a valued member of our team, and we appreciate your recognition of his attentive service. We look forward to assisting you with any future auto needs you may have. See you next time at Royal Buick GMC Cadillac! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

May 24, 2024

we enjoyed the process of buying our new car from Jose as he was very helpful during the whole time it took to finalize the deal we will recommend him to all are friends and anybody interested in buying a ne More

by montgo1153
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Royal Buick GMC of Tucson responded

Thank you, Jim and Kathy, for sharing your positive experience with us at Royal Buick GMC Cadillac! We are thrilled to hear that Jose provided exceptional service and made the process of buying your new car enjoyable. We appreciate your recommendation and look forward to assisting your friends and others with their car-buying needs. Enjoy your new vehicle! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

May 17, 2024

Very helpful , courteous and informative thank you, Brian kept me informed and progress on my vehicle More

by alpierce49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Bingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Royal Buick GMC of Tucson responded

Thank you for sharing your experience with us! We're thrilled to hear that Brian provided you with helpful and informative service. We always aim to keep our customers informed. Please don't hesitate to reach out if you need anything else. We look forward to serving you again at Royal Buick GMC Cadillac. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

May 09, 2024

First dealership that we’ve encountered where we didn’t feel pressured into buying. Worked with José majority on not one, but two, absolutely gorgeous GMC’s within a 72 hour period! Royal made that happen! More

by jolissa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Royal Buick GMC of Tucson responded

Thank you for sharing your experience with us! I'm thrilled to hear that José, Joe, and Roger provided you with a no-pressure, family-like experience while purchasing not one but two beautiful GMC trucks. I'm delighted that your guys are enjoying their new trucks! If you ever need anything in the future, don't hesitate to reach out. Drive safe! 🚗🚗 - Royal Buick GMC Cadillac Best, Todd - Royal Automotive Group, feedback@royaltucson.com

May 09, 2024

Royal has no pressure, listens to the customer, and was extremely helpful in our out of state purchase. The dozen roses at the close of the deal was icing on the cake. While I have not needed the lifetim More

by Bill F
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Royal Buick GMC of Tucson responded

Thank you, Bill, for your kind words and for choosing Royal Buick GMC Cadillac for your out-of-state purchase. I am delighted that you found our team to be attentive and helpful throughout the process. It's great to hear that the roses added a special touch to your experience. I appreciate your trust in our lifetime warranty and I am here for you and your son whenever you need us. Safe travels, and I look forward to serving you again in the future. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

May 09, 2024

During a recent transaction with the purchase of a new vehicle Derek was our sales advisor he was absolutely amazing ! He is very knowledgeable and polite there is a reason he is highly rated for several More

by Sarah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Deckens
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Royal Buick GMC of Tucson responded

Thank you, Sarah, for your kind words about your experience with Derek at Royal Buick GMC Cadillac! I'm thrilled to hear that Derek provided you with excellent service and made your car buying experience enjoyable. We are fortunate to have him on our team. I appreciate your recommendation and look forward to assisting you in the future. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

May 08, 2024

Car was not detailed, also did not have a full tank of gas, and oil life was at 48%. I may be a GM retiree and will always purchase a GM car but were I make my next purchase will depend on the condition t More

by ronwalter366
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott Chambers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Royal Buick GMC of Tucson responded

Thank you for sharing your feedback, Ron. We're disappointed to hear about your experience. We strive to deliver top-notch service, and your experience does not meet our standards. Please reach out to me directly so we can address your concerns and ensure your next visit meets your expectations. Your satisfaction is our top priority. Thank you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

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