Rick Hendrick Chevrolet Buick GMC

Friendly. Convenient. Upfront with the charges for all service performed. Always able to get appointments that work with my schedule! Even last minute appoint Convenient. Upfront with the charges for all service performed. Always able to get appointments that work with my schedule! Even last minute appointments! More

**I am Updating My Review After posting about my experience, I received an email from the dealership expressing great concern over my dissatisfaction with my recent visit. They have made this right experience, I received an email from the dealership expressing great concern over my dissatisfaction with my recent visit. They have made this right by apologizing for the wait times to complete the work and refunding me for the key. From my correspondence with the dealership, the key was needed to troubleshoot and give them access to the body control module so the keys could be programmed—at least that's my layman's understanding of it. I was impressed by the quick response, as I thought the review would go nowhere. With that said, Rick Hendrick Buick GMC is genuinely very concerned about customer perception and satisfaction for all customers who visit their facility. I am only giving 4 stars as i had to go through this review process to get this resolved. I am writing to express my dissatisfaction with my recent service appointment regarding the programming of customer-supplied keys and key fobs for my newly purchased 2018 Sierra 1500. Despite my thorough research and purchase of what appeared to be the correct aftermarket keys and fobs, I encountered several concerning issues during my visit. Upon arrival, I was immediately informed by the service writer (SW) that the dealership has experienced problems with aftermarket products. Despite my assurance that I had verified the compatibility of my items, the SW remained skeptical. After about an hour, the SW reported that while the wireless fobs programmed flawlessly, there was an issue with programming the physical keys. To resolve this, I was told I needed to purchase a GMC OEM key for $120 each. Reluctantly, I agreed. The service was further delayed by a malfunction in the dealership’s key cutting machine, resulting in another hour of waiting. Eventually, I left with my newly programmed key fobs, one GMC OEM key, and two aftermarket keys. Out of curiosity, I later tested the aftermarket keys and found they worked flawlessly without any issues. This experience raises serious concerns and questions: Did the technicians even attempt to program the aftermarket keys after the initial failure? Was the purchase of the $120 GMC OEM key truly necessary? Based on these events, I feel that I was upsold an unnecessary item and should be refunded for the unneeded key. This situation has significantly impacted my confidence in the dealership's service department, particularly regarding their diagnosis and recommendations for more complex and expensive repairs. While the service writer communicated well and kept me informed, I am left questioning the thoroughness and honesty of the service provided. More

Jeff is always so polite and professional. Always ready as soon as I pull up into the service area. Always ready as soon as I pull up into the service area. More

Efficient, friendly, and is respectful of the customer’s time. Entire process was smooth and hassle free. Great atmosphere. time. Entire process was smooth and hassle free. Great atmosphere. More

Kelly Buckley was amazing she was very helpful and extremely knowledgeable on all the vehicles one of the best sales person to ever work with definitely recommend working with her extremely knowledgeable on all the vehicles one of the best sales person to ever work with definitely recommend working with her More

Advisory for my car Jhon white really great guy which’s am dealing with customer service so far always been great am dealing with customer service so far always been great More

I have always have a great service experience at my local Rick Hendrick Chevrolet Buick GMC in Duluth Georgia. Rick Hendrick Chevrolet Buick GMC in Duluth Georgia. More

Mr. White I have dealt with him a number of years. No me by name. Service is always exceptional. Kimberly Williams by name. Service is always exceptional. Kimberly Williams More

I have purchased and serviced several vehicles at Rick Hendrick Chevrolet Buick GMC since moving to the area about 10 years ago. Throughout that time, I've also had collision repair work done as well. My Hendrick Chevrolet Buick GMC since moving to the area about 10 years ago. Throughout that time, I've also had collision repair work done as well. My experiences have always been above expectation and excellent. I really feel like part of the family at Hendrick. Most recently, my wife leased a Buick Envision, her first new car buying experience. They made her feel comfortable, and informed to make the buying decision and she absolutely loves it! Thanks Rick Hendrick Chevrolet Buick GMC. You are our go-to for all our automotive needs! More