Back

Mercedes-Benz of Walnut Creek

Walnut Creek, CA

4.0
233 Reviews
Contact Dealership

1301 Parkside Dr

Walnut Creek, CA

94596

Directions

By Type

Showing 233 reviews

June 10, 2024

Savaun Davis at Mercedes Benz of Walnut Creek listened to my questions and needs. He then proceeded to address them all with understanding, courteousness and knowledge. Not once was he condescending or brush More

by Rose415
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DVC
Jun 12, 2024 -

Mercedes-Benz of Walnut Creek responded

We are so happy to read such a great review about Mercedes-Benz of Walnut Creek! We're glad you had such a positive experience with our team! Thank you, and have a fantastic day!

June 04, 2024

Our complete experience with staff was great. They answered our concerns and made recommendations while listening to us. More

by mnrosario
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Boo and Danny
Jun 05, 2024 -

Mercedes-Benz of Walnut Creek responded

Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!

June 04, 2024

We just purchased our fourth car from this dealership and couldn’t be more happier. Since my daughter was very peculiar about what she wanted, I had the whole village working together to help us find a perfe More

by nina f
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Faran, Christian, Ash
Jun 05, 2024 -

Mercedes-Benz of Walnut Creek responded

Nina, thank you again for taking the time to let us know how we did. We hope you have a great day!

June 03, 2024

Agreeable and caring salesperson. He knew the right car to show me to purchase. Will recommend him to friends More

by barbfabs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
URI Serebrynik
Jun 05, 2024 -

Mercedes-Benz of Walnut Creek responded

Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!

June 02, 2024

I have been in the market for a G63 and got in touch with MB of Walnut Creek. Martin Pham contacted me promptly and the rest was history. He was an excellent person to work with and I can tell he cares about More

by bpoulson2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martin Pham, John Lee
Jun 05, 2024 -

Mercedes-Benz of Walnut Creek responded

Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!

May 25, 2024

Very good service professional the salesman the finance Mafla will do business again It was nice More

by Friscofitted
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali
May 29, 2024 -

Mercedes-Benz of Walnut Creek responded

Friscofitted, thank you again for taking the time to let us know how we did. We hope you have a great day!

May 25, 2024

Very helpful . Professional. Handled way better than Marin Mercedes but a million . Very impressed with quickness , finding the care we wanted , and helpfulness More

by Taylorwangel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keyontae and Jose
May 29, 2024 -

Mercedes-Benz of Walnut Creek responded

Taylor, thank you again for taking the time to let us know how we did. We hope you have a great day!

May 24, 2024

Faycal was do detail and patient explaining the car’s features. Great experience of car purchasing. More

by Wei Lin Deng Lai
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Belhocine, Faycal
May 25, 2024 -

Mercedes-Benz of Walnut Creek responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 21, 2024

Tacked on a hidden 1400 worth of fees at the 11th hour and didn’t make it completely cleared. The there is also zero proof that the service was even performed. Total xxxx. More

by Nick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Several
May 21, 2024 -

Nick responded

Avoid. Let me start that I like the car that I got and when I purchased it I thought I was getting a good deal. The sales person was professional but positives end there. I thought I was getting the car for the listed price, it wasn't till I read the fine print that I fully understood that they hid a $1377 "permaplate" that wasn't included in the sale price. I was under the impression that it was because I was told it was "already done" to all their cars and isn't optional. If it's already done to all their cars and isn't actually optional it should be included in the sales price this will be illegal in California in July. So the state agrees this is a shady practice. It should also not be listed in the bill as optional. Frankly I'm not even convinced the work was done, the windows and paint has hard water marks which would need to have been removed to put any sort of paint shield on. I also found that that the dealers detailer half assed the work when I pulled down the rear arm rest and a ton of sand spilled all over the back seat. Overall I feel misled and mistreated, par for the course for a low rated dealer, not a Mercedes dealer on a 60k sale. Additionally they never removed the previous owner from the car so the previous owner now has my home address, and more because I connected my phone without knowing that my contacts were being uploaded. It will be weeks before I can get the manufacturer to remove the previous owner from the car. When Mercedes was told that I needed them they need to contact the previous owner they have dragged their feet and not followed up. This is also not some beater it's a very pricey car. Following up with the manager he just brushed it off and said well you signed for it. My fault trusting a dealership to represent things honestly. I cannot understand why you would alienate customers with these shady sales practices it seems penny wise pound foolish.

May 20, 2024

I recommend this dealership. Salespeople are nice and knowledgeable, can help to find the best deal. More

by UK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali
May 22, 2024 -

Mercedes-Benz of Walnut Creek responded

UK, thank you again for taking the time to let us know how we did. We hope you have a great day!

1
...