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Mercedes-Benz of Augusta

Augusta, GA

4.6
288 Reviews

3061 Washington Rd

Augusta, GA

30907

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Showing 288 reviews

June 10, 2024

The loaner car lady was rude. Also, it was difficult getting my service guy via phone. More

by alonzohines73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan car lady
June 10, 2024

Zack in service is the go to guy. Thanks for the great service and pricing. More

by f.mond2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack at Augusta Mercedes
Jun 12, 2024 -

Mercedes-Benz of Augusta responded

Hi, thank you for your kind review; we are happy to pass along your comments to Zack! Feel free to reach out to us if you need anything. Have a wonderful day.

June 10, 2024

Thanks Zach, Always helpful. Explains the process and keeps me informed. I will see you in shortly for my service. More

by Outlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah Isai
Jun 13, 2024 -

Mercedes-Benz of Augusta responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 09, 2024

Mercedes-Benz of Augusta has always provided stellar service to my vehicle and provided world class customer service. To keep your Benz well maintained look no further because they will have you covered More

by tamara_gamble
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachariah
Jun 10, 2024 -

Mercedes-Benz of Augusta responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Augusta! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2024

Great service and very professional advisor I will make Mercedes of Augusta my new services dealership More

by tryvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service advisor
Jun 09, 2024 -

Mercedes-Benz of Augusta responded

Hello, thank you; we appreciate your feedback! Thank you again for leaving us this response!

June 07, 2024

Mercedes of Augusta has a professional service department. Zach is helpful and knowledgeable. He is our go-to service coordinator. Tyrone Price’s leadership ensures a high quality service departm More

by debbiealexander01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah
Jun 09, 2024 -

Mercedes-Benz of Augusta responded

Hi, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

June 06, 2024

Brandon and Will were extremely professional, respectful, kind, & super helpful during my recent purchase . Both are significant assets to company and dealership . More

by destinys957
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon , Will
Jun 07, 2024 -

Mercedes-Benz of Augusta responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 06, 2024

Excellent service and communication. Was informed every step of the process.. Everyone was extremely professional and polite. More

by ginsudoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
Jun 08, 2024 -

Mercedes-Benz of Augusta responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

June 05, 2024

There is a lost of communication from customer to mechanic. I don't feel I receive good advice about my car when I take it to be service. My car has said alternate battery malfunction over 2 times re More

by oncocopay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Prefer not to name anybody
Jun 07, 2024 -

Mercedes-Benz of Augusta responded

Thank you for bringing this to my attention. I apologize for your recent service visit and I would like an opportunity to fix this and earn your business. Please, contact me or send me your preferred contact method. I look forward to speaking with you. Thank you, Roger Kaiser General Manager 706.396.3533 direct rkaiser@mbofaugusta.com

Jun 08, 2024 -

oncocopay responded

You may call me between the hours of 9:30 A - 5 P - Phone # 828-216-3060

June 01, 2024

The service representative was, COREY was very knowledgeable and helpful for my service. I thank him very much. More

by leroy7795@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Gomillio, Tyrone Price
Jun 02, 2024 -

Mercedes-Benz of Augusta responded

Hi, we're happy you found our staff Corey to be so supportive during your experience here at Mercedes-Benz of Augusta. Please don't hesitate to reach out if there's anything additional we can do for you.

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