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MINI of Towson
Towson, MD
1,245 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful June 12, 2024
The service experience was fast and our service advisor was pleasant and easy to work with. We did receive someone else's receipt via email which is concerning. When the car was returned to us our fuse boa was pleasant and easy to work with. We did receive someone else's receipt via email which is concerning. When the car was returned to us our fuse board was hanging below the dashboard. We asked for it to be fixed and it was temporarily stuck in the dashboard just to fall again an hour later. Considering the prices that the dealership is charging, I would expect the quality of work to be at a higher standard. More
by JQ
Employees Worked With
Justin
June 07, 2024
I was seen promptly. Justin was friendly and curteous? He did everything he could to accommodate my circumstances. He went above and beyond to make sure I knew what was g Justin was friendly and curteous? He did everything he could to accommodate my circumstances. He went above and beyond to make sure I knew what was going on the entire time. More
by sweininger
Employees Worked With
Justin
May 15, 2024
We met with Mike Edwards who is just the nicest! My wife and I were so impressed with Mike & even with meeting Jason the General Manager. While we didn’t end up leasing a Mini (interest rates are t My wife and I were so impressed with Mike & even with meeting Jason the General Manager. While we didn’t end up leasing a Mini (interest rates are too high right now in 2024 and that made the monthly lease payment too expensive) and they would not negotiate off MSRP at all on the vehicle we wanted (their prerogative, but that’s why I dinged them one star) even so the experience was awesome. I look forward to one day getting that Countryman! Automatic marketing response asked me to call the gm. That they want to make it up to me. I called. 😂 Again, auto marketing response. Not real. More
by Yaakova
Employees Worked With
Mike Edwards, Jason Rourke
April 02, 2024
The customer service at this mini dealer is pretty awesome. I built a new mini and it arrived the week before the Key Bridge fell. Jason the GM and Justin my salesman helped me navigate the whole pr awesome. I built a new mini and it arrived the week before the Key Bridge fell. Jason the GM and Justin my salesman helped me navigate the whole process and I will ever be grateful for my new mini. I am originally from Maryland but reside in Ohio now. The customer service shown to me is not exclusive, so try them the next time. I also have experience with Wayne in service, I had a family emergency and hit a piece of road debris coming off an exit in Rosedale. He had my mini up and ready to go in a very timely manner. And yes I drove 6 hours for my new mini because customer service matters… More
by Joyce.bucher
Employees Worked With
Jason Roark. Justin Hornung, Wayne, Service
March 27, 2024
Best dealership experience ever. Ordered my mini online and wasn't until pick-up/delivery that I stepped foot in the dealership. Smooth transaction from start to finish with excellen Ordered my mini online and wasn't until pick-up/delivery that I stepped foot in the dealership. Smooth transaction from start to finish with excellent communication and responsiveness. My salesperson - Mike Edwards - was absolutely the best. So happy to be back in a mini!! More
by mageecl
Employees Worked With
Mike Edwards
March 07, 2024
My experience with Mini Cooper of Towson was the best I've ever had with a dealership. The service Writer working with me (Wayne) was very helpful and patient with me while trying to figure out the repai I've ever had with a dealership. The service Writer working with me (Wayne) was very helpful and patient with me while trying to figure out the repairs for my 2016. They kept me up to date regularly, helped with the warranty company for the repairs and had my car done quickly and our countryman is running better than ever. The dealership, Wayne and the technician went more than above and beyond to take care of my family and I our countryman. We appreciate everything they've done for us. More
by byshopk
Employees Worked With
Wayne
February 18, 2024
My Mini Copper SE was in for routine maintenance and a recall. Wayne at Mini of Towson was super helpful and explained everything to me. Car was finished when expected and I would recommend Mini of Towson recall. Wayne at Mini of Towson was super helpful and explained everything to me. Car was finished when expected and I would recommend Mini of Towson. More
by Caroline
Employees Worked With
Wayne
