Longo Toyota - Service Center

I Wasted two and a half hours wait for pick up I missed my work , my work , More

Great customer service! Returned my car faster than I thought. They even cleaned the outside of my car with no charge! Thank you!!! Returned my car faster than I thought. They even cleaned the outside of my car with no charge! Thank you!!! More

Professional, fast, communication, reliable, service is very top notch and I enjoyed my experience at longo Toyota very top notch and I enjoyed my experience at longo Toyota More

Excellent service but the only thing we waited for 5 hours because they are busy. hours because they are busy. More

The service rep, Daniel Lopez was efficient, profound courteous. He is knowledgeable about my car. courteous. He is knowledgeable about my car. More

Everything was quick and efficient. I was notified early on the finished maintenance of my car, and pick-up was easy. I was notified early on the finished maintenance of my car, and pick-up was easy. More

Our service advisor, Ethan Su who always provides remarkable service to me and my family. He is patient to listen and explains thoroughly. Thank you for your great support. However, this time after remarkable service to me and my family. He is patient to listen and explains thoroughly. Thank you for your great support. However, this time after Longo Toyota did the service on my car, the switch that moves the driver seat didn't work at all. I waited at the pickup and delivery area, I requested a technician to look into it. The technician named Robert came. Instead of checking on the switch, Robert made a statement "Your car is old". He said the technicians are taller, they have to move the seat to back further, so they have enough room to work on my car. I told him even my car is old, but I kept up with maintenance. The switch has been working fine every day but after they did the maintenance the switch was completely not working. I told Robert they pushed the seat too far; my feet can't reach the gas accelerator pedal and the brake pedal; I can't drive my car home. Robert then pushed and pushed and pushed the parts under the driver seat. Thank God the switch started working again. My point is I don't mind losing additionally half an hour to wait for the fix, the problem is how RUDE Robert treated me as the customer. I wish Longo Toyota would give better customer service training to their service technicians. More

Took them 6 hours for them to do just an oil change with an appointment an appointment More

Noli Evangelista did his best to calm me down when your negligent repair technician left an attached oil jug hitting the belt under the hood after the oil change service, causing noise. Instead of driving negligent repair technician left an attached oil jug hitting the belt under the hood after the oil change service, causing noise. Instead of driving confidently after the maintenance service now I worry about the belt might snap anytime on the road. Need better quality control & coordination at your repair bays or is this deliberate act? The oil jug is too big to miss by the repair technician, I don't want him to lose his job but I'm dealing with a serious issue now. More

Longo Toyota team in the service department have always provided me with great service on my 2005 Corolla. Thank you, Team! provided me with great service on my 2005 Corolla. Thank you, Team! More