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Hopkins Acura

Redwood City, CA

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367 Reviews

1555 El Camino Real

Redwood City, CA

94063

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Showing 367 reviews

August 07, 2023

I cannot express enough how delighted I am with the exceptional service provided by Raj during my recent car purchase. From the moment I stepped into the dealership, he greeted me with a warm and frien More

by eddie914
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Raj Khara
Aug 10, 2023 -

Hopkins Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Raj met your expectations. Thank you again for choosing Hopkins Acura, Eddie, we look forward to having you as one of our valued customers for many more years to come!

December 23, 2022

I'm crestfallen. I've used Hopkins Acura since I moved to the Bay Area in 2011. I have always written glowing reviews over the years. Terry Clark was an amazing custo More

by lbnlex
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie
December 20, 2022

Hopkins Acura had the used vehicle I was looking for at an excellent overall price and value. I came in already knowing the vehicle and what I was willing to pay, but they made the test drive and negotiati More

by nick_a
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Raj Khara
September 07, 2022

In short, we were told a car would be ours, when, in fact, the salesman had us wait nearby, while he sold the car to another customer. We found this to be manipulative and duplicitous. Potential buyer More

by Old guy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raj Khara
June 09, 2022

Service people get commission on services. So they push things that your car doesn't need at the time. Service people are not honest and tell you upfront that their warranties are as good as y More

by isabelomalley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Every time I ask for Terry, the front people tell me he is not in. Very bad.
July 24, 2020

Purchased my first vehicle here with no problems. Process wad super smooth and they earned my business. I would give them my business again. Honest and helpful highly recommend this dealership. More

by RobandMary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raj Khara
May 20, 2020

BEWARE!!!! DEALERSHIP KNOWN FOR FALSE PROMISES! I did a recent shopping with Hopkins Acura Redwood City. I had a RDX lease ending and wanted to get into a new TLX lease. My RDX had little over mil More

by Dhaney P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pablo Sosa
March 14, 2019

Best experience I have had with Hopkins I had a terrible sales experience with Hopkins where I walked out and purchased my Acura elsewhere. I dreaded going back for a warranty item, I was p More

by THOMAS G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kah Fai Tse
March 13, 2019

Great experience Raj was really easy to work with. He was very informative and friendly. He was conscious of my time and gave us a great price. More

by L Liu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raj Khara
March 13, 2019

Happy Both my car and I are happy. Great service and my car was finished in the time they said it would be finished. I’m always happy with Hopkins!! More

by GRNTEE4TWO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Conrad
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