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Empire Buick GMC of White Plains
White Plains, NY
286 Reviews
Finding a dealership that caters to both sales and services can be challenging. At Empire Buick GMC of White Plains, we simplify the process by offering a one-stop solution. Our experts are ready to assist you with servicing or repairing your Buick and GMC vehicle. You can even get a fast quote online. Explore our WHITE PLAINS Buick and GMC website today to discover what you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 286 reviews
May 31, 2024
We had a wonderful experience with the people at the service center…very pleasant group, knowledgeable and very friendly. service center…very pleasant group, knowledgeable and very friendly. More
by gypasy44
Verified CustomerEmployees Worked With
Helpful May 31, 2024
They were very professional and worked with me. I recommend the dealership they are very helpful I recommend the dealership they are very helpful More
by AS
May 30, 2024
This dealership is finally on the right track! Knowledgeable, fair, honest, friendly and an easy process of buying a car. Knowledgeable, fair, honest, friendly and an easy process of buying a car. More
by QUINONES899
May 29, 2024
vary easy to work with. did not push to make the sale let me decide on my own terms. did not push to make the sale let me decide on my own terms. More
by mfrey0
Employees Worked With
May 29, 2024
Overall the experience was good. Kyle was very friendly and upbeat. As a first time car buyer I wish I got everything upfront in terms of what I need to provide, when I need to be at Kyle was very friendly and upbeat. As a first time car buyer I wish I got everything upfront in terms of what I need to provide, when I need to be at the dealership, etc. They also sent a car to pick me up from the train, which was a nice touch of customer service. More
by ISABEL.CAJULIS
May 25, 2024
The sales department sales persons do not communicate with each other. I have received calls from multiple different sales persons regarding my lease ending. This really turned me off & I made a decision with each other. I have received calls from multiple different sales persons regarding my lease ending. This really turned me off & I made a decision to purchase the vehicle. Also, I was given incorrect information regarding the purchase of my vehicle. I was lead to believe I could purchase the vehicle @ the dealership. Obviously this was not the case when I arrived to purchase the vehicle m. Due to the fact that I wasn’t going to purchase a warranty or financa the vehicle. Prior to arriving @ the dealership, I called to get the proper wording on the check for purchase. Needless to say, I was unable to payoff the vehicle @ your dealership. The maintenance department @ the dealership is excellent. The lady @ the desk should be a manager. More
by KEVINMAC328
Employees Worked With
May 25, 2024
Subject: Unsatisfactory Service Experience with My 2021 GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I am not satisfied with the service provided for my 2021 GMC Acadia. I recently visited the dealership to perform regular maintenance on my vehicle and address a major concern. Two days prior, my Acadia displayed a "Service Power Steering" message and lost steering wheel power. Additionally, after turning off the engine, the cooling fan continued running as if the car was overheating. I met with Advisor Alejandro, who was very professional and polite. After a GMC Service Technician checked the vehicle, I was informed that, since the code was not displaying at the moment, there was nothing they could do. I was advised to wait for the message to appear again and bring the car back to the dealership immediately. During my discussion with Alejandro, he mentioned that this issue is related to the vehicle's thermostat, which is known to affect the 2017 to 2023 Acadia models. He informed me that both GMC and the dealership are aware of this problem. It is unacceptable that the dealership is aware of this known issue but will not address it until the vehicle breaks down or the warranty expires. This not only puts me at risk of an unexpected breakdown but also requires me to take additional time off work to resolve the problem whenever it reoccurs. I urge you to take immediate action to address this issue and ensure that my vehicle is properly serviced. I expect a prompt resolution to this matter and look forward to hearing from you soon. Sincerely, Efrain Cedeno Santana More
by EFRAIN168
Employees Worked With
