Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Criswell Chevrolet
Gaithersburg, MD
2,067 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,067 reviews
June 13, 2024
The dealership was clean organized and everyone was very professional. Russell Carter is quite possibly the best sales person I have ever worked with. We began our journey speaking on the phone and via emai professional. Russell Carter is quite possibly the best sales person I have ever worked with. We began our journey speaking on the phone and via emails, as I live in Colorado. His ability to listen/respond/execute and his attention detail is unsurpassed! He made every step of the process painless and enjoyable from my arrival clear through to my departure 3 days later. Russell is Rock Star!!! More
by zz
Employees Worked With
Helpful June 12, 2024
I was a first time car buyer going through a dealership and Russel made it extremely easy and straightforward. He was fantastic to work with and I know who I’m calling. Next time I get a car thank you Russ and Russel made it extremely easy and straightforward. He was fantastic to work with and I know who I’m calling. Next time I get a car thank you Russel. You’re the man. More
by Jrgruner05
Employees Worked With
June 12, 2024
The dealership was a welcome pleasure in the vehicle buying process. When you step in the place is clean and the staff welcoming without being overwhelming or pushy. The staff was professional and respe buying process. When you step in the place is clean and the staff welcoming without being overwhelming or pushy. The staff was professional and respectful and and in my experience worked as a team instead of in an adversarial manner. We were even helped by another staffer when our sales representative was out for the day, the respect not only to the prospective buyer but also to colleagues was refreshing. Further, our representative was responsive and worked to get us the deal and answers we needed even days after the sale. I will recommend others visit this dealership in the future. More
by D
June 06, 2024
Experience was great and the process was easy and not stressful as sometimes making a vehicle purchase can be. stressful as sometimes making a vehicle purchase can be. More
by D
Employees Worked With
May 31, 2024
Highly satisfied with the team I worked with! Thank you for everything! Great experience overall Thank you for everything! Great experience overall More
by adreankent
May 29, 2024
Brian Fue Gentil Y Muy Amable En Nuestro Proceso De Cambiar Nuestra Troca, Todo Fue Perfecto Cambiar Nuestra Troca, Todo Fue Perfecto More
by Juanacastillo809
Employees Worked With
May 26, 2024
Criswell Chevrolet in MD really puts the customer first - they have been very helpful and honest. they have been very helpful and honest. More
by kblindsey
May 24, 2024
This was my second buying experience with Criswell. Brian Norwood was our sales associate. He was very knowledgeable and thorough with the process. He provided excellent customer service. At no tim Brian Norwood was our sales associate. He was very knowledgeable and thorough with the process. He provided excellent customer service. At no time was there any pressure or stalling tactics used. They handled the trade by offering more than Carmax had offered. Very pleased and would buy again from them. I bought a 2023 GMC Acadia. More
by MREED12
Employees Worked With
May 16, 2024
Bryan was extremely friendly helpful . Kind compassionate and knowledgeable would 10/10 recommend him again Kind compassionate and knowledgeable would 10/10 recommend him again More
by Kricketts
Employees Worked With
May 16, 2024
I live in Texas, found a car i wanted and called the dealership. They transferred me to Peter Eaton Sales. Iv'e never had a more car buying experience as great as what Peter helped me with. He arrang dealership. They transferred me to Peter Eaton Sales. Iv'e never had a more car buying experience as great as what Peter helped me with. He arranged everything had car shipped here to TX. I will always call Peter in the future on any car buying that i will need. The dealership and finance dept were easy going , no pressure to upsell. Just got me the vehicle i wanted and made that transaction smooth. Thanks Peter for the car buying experience More
by steveg
Employees Worked With
