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Capital Toyota, Inc.

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,391 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,391 reviews

June 06, 2024

The work was good but after replacing the windshield it was returned dirty and had handprints all over on the hood, roof, and front doors. More

by kevin.stenger
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Capital Toyota, Inc. responded

Thank you for bringing this to our attention, Kevin. While we're pleased to hear that the work on your windshield met your expectations, we're truly sorry for the condition in which your vehicle was returned. This is not reflective of the standards we hold at Capital Toyota. We will address this with our team immediately to ensure it doesn't happen again. Please contact us directly so we can make this right for you. Your satisfaction is our priority, and we appreciate your understanding.

Helpful
June 05, 2024

We always have a great experience at the service department. Everyone is always so nice and they explain everything to me. More

by sdpslions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that you always have a great experience with our service department. Our team works hard to ensure that every visit is pleasant and informative, and it's wonderful to know that their efforts are appreciated. If you ever need anything or have any questions, please don't hesitate to reach out. We look forward to serving you again soon!

Helpful
June 04, 2024

Competent staff, very knowlegable and helpful. Cudos to Chris Smith and Marty Woody. Service department is outstanding. More

by erpd519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamey Blevins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Capital Toyota, Inc. responded

Thank you for the fantastic feedback! We’re delighted to hear that you found our staff knowledgeable and helpful. Kudos to Chris Smith and Marty Woody for making such a positive impact. Our service department strives to provide outstanding service, and it's wonderful to know we succeeded in your case. We appreciate your support and look forward to serving you again!

Helpful
June 03, 2024

Always professional and helpful. AJ was polite and prompt in getting us checked in and taken care of. Thank you!! More

by Kiera Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Capital Toyota, Inc. responded

Thank you for your kind words! We're delighted to hear that AJ provided you with professional and prompt service. Our team at Capital Toyota is dedicated to ensuring every visit is a positive experience. We appreciate your feedback and look forward to serving you again soon!

Helpful
June 01, 2024

I was told I might be up to 3 hours for my oil change and recall notice, I was in and out in 45 min! Fast, expedient and friendly! More

by oconnor.debbie1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Capital Toyota, Inc. responded

Thank you for sharing your experience! We're thrilled to hear that we exceeded your expectations with a quick and efficient service. Our team at Capital Toyota is dedicated to providing fast, friendly, and reliable service. We appreciate your kind words and look forward to serving you again in the future!

Helpful
June 01, 2024

They were polite and efficient. They communicated with me and aervice was done is a speedy manner More

by October
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Capital Toyota, Inc. responded

Thank you for your feedback! We're glad to hear that our team was polite, efficient, and kept you informed throughout the process. Providing speedy and reliable service is our goal. We appreciate your support and look forward to serving you again in the future!

Helpful
May 30, 2024

Trevor is the best salesmen that I have had the pleasure to work with. He is incredibly honest and will shoot you straight and very helpful. He helped convert my fleet from Ford to Toyota and made it as p More

by tylerfreeland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Rodick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Rodick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scot Carter
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Jun 03, 2024 -

Capital Toyota, Inc. responded

Thank you for your kind words, Tyler! We're thrilled to hear that Trevor provided you with exceptional service and made the transition to Toyota smooth and painless. At Capital Toyota, we aim to provide honest and helpful assistance to all our customers. We truly appreciate your recommendation and are grateful for your business. If you need anything else, don't hesitate to reach out!

Helpful
May 30, 2024

They were easy to both make an appointment with and to get the maintenance work done quickly. Only concern is that it is expensive. I had a transmission flush and an antifreeze flush done. More

by cjarman01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Capital Toyota, Inc. responded

Thank you for your feedback! We're glad to hear that scheduling an appointment and completing the maintenance work was easy for you. However, we understand your concern about the cost. Our aim is to provide quality service that ensures the longevity and performance of your vehicle. We appreciate your business and value your feedback. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!

Helpful
May 29, 2024

My first trip to have a recall repair was fast, convenient and had friendly; helpful service. I will be using this facility in the future. More

by Fatjackson56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman that brought my car to me was also helpful & polite.
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May 29, 2024 -

Capital Toyota, Inc. responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that your first trip for a recall repair was fast, convenient, and met with friendly and helpful service. Our team strives to provide exceptional service to all our customers, and it's wonderful to know that we succeeded during your visit. We look forward to assisting you with any future needs and ensuring each experience is just as pleasant. Thanks again for choosing Capital Toyota!

Helpful
May 28, 2024

Excellent service. Easy to schedule and very short time waiting at dealership. Comfortable waiting room with complimentary coffee. More

by teiselstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Capital Toyota, Inc. responded

Thank you for your fantastic review! We're delighted to hear that you found it easy to schedule your appointment and had a short wait time at our dealership. It's great to know you enjoyed our comfortable waiting room and complimentary coffee. Providing a pleasant and efficient service experience is our priority, and your feedback is truly appreciated. We look forward to serving you again in the future!

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