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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,167 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,167 reviews

May 17, 2024

Pleasent, to the point, didn’t waste our time! Jordan made sure truck was ready to go More

by Kaci
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Bullock
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May 14, 2024

Is a very good dealership and my guy vinny Selby was the best consultant I have had at any dealership More

by Latae1217
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick , Vinny Selby
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May 15, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Vinny has certainly earned the respect from his managers and peers. Better to see the same goes with his customers. Appreciate the endorsement and the business! -Justin Harmon (General Manager)

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May 14, 2024

The best ever customer service I have experienced. I really enjoyed my experience with Jordan More

by vonneharrell3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan bullock
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May 15, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Jordan showing he can have back to back great months continues to impress mgmt and clearly his customers too. Great to see. Thank you Vonne for your business and taking the time to review! -Justin Harmon (General Manager)

Helpful
May 11, 2024

If you’re car shopping for yourself or your 17 year old, like us, ask for Dino! It was a seamless process start to finish- he answered all of our questions to understand our needs and did not fail to delive More

by Bmoore8291
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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May 15, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great review and to no surprise Dino proving to provide a solid representation of the vehicle and process. Thank you for giving Dino and Bob Caldwell an opportunity to earn your business! -Justin Harmon (General Manager)

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May 09, 2024

I worked with Jordan on a remote deal since I am not local. Jordan was extremely professional, and responsive. The deal took just a few days start to finish. Easy transaction and minimized my trips b More

by keith.a.yates
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Bullock
Report | Print
May 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great feedback Keith. Very pleased to see Jordan's path. His sales continue to grow each month and the positive responses from his customers are growing as well. Thank you for taking the time out of your busy schedule Keith to endorse Jordan's efforts and giving us a chance to earn your business! -Justin Harmon (General Manager)

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May 09, 2024

Dino was amazing! Quick & Smooth! No hassle what so ever with my trade or gettting the newer car! More

by tim.mccoy68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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May 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it Tim. Appreciate the business and review. Hope you have a great weekend with your new car! -Justin Harmon (General Manager)

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May 09, 2024

Everyone I dealt with was easy going and great to deal with. I would recommend. More

by Jbass16
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tyler Plas, Vinny Selby, Brad Mays
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May 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always great to hear when 2 sales people need to step in to ensure the customer is taken care of during the customer's schedule. Glad the experience went smooth. Thank you for the business and review! -Justin Harmon (General Manager)

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May 06, 2024

Worked with Dino westerfield. He was an amazing salesman. The dealership didn't try to haggle and lowball my trade in value like every dealer does. They worked with me and were ex More

by Rubicon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Report | Print
May 08, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the deal went smooth and Dino was able to assist you along the way! -Justin Harmon (General Manager)

Helpful
May 05, 2024

Great customer service, courtesy & understanding. Very friendly to me & honest, convenient. Very knowledgeable & friendly to me. More

by jonwilson7743
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Report | Print
May 08, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Jon. With 5 years under his belt Dino has a pretty smooth walk around and good to hear that customers agree. Appreciate the business and review Jon! -Justin Harmon (General Manager)

Helpful
May 04, 2024

Camille was friendly at first but this has turned out to be the most stressful car purchase I have ever made. I had to haggle over everything from my trade in, my high interest rate when I have a near perfe More

by Krenaefoster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Camille DePhillips , Brad Mays
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May 08, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I'm sorry that you feel that visit was unfriendly. I did review the purchase price at time of sale to find out that this was the 2nd lowest priced vehicle in a 100 mile radius out of 34 like vehicles. It was also sold for 12% less the average price on like vehicles over the last 90 days. That said, you rest assured Karen that your haggling skills very much worked. It is not uncommon for us to not negotiate price on vehicles we know are priced low. Typically we find that's usually why the customer had showed interest in the 1st place. As far as vehicle deliveries we will do them but we prefer the deal be done onsite. There are several legality and safety issues we have run in during COVID trying to have staff work outside areas we can not control. If there is anything else you would like to share you are more than welcome to email me personally at justin@caldwellchrysler.com. Thank you for the business and apologize that the visit was less than perfect. -Justin Harmon (General Manager)

May 09, 2024 -

Krenaefoster responded

I have provided a private response to the General Manager as the reply did not address all the issues in my review. As for the response on home delivery that response seemed to be a general response due to COVID being mentioned as the reason home delivery was not honored as advertised? I have also asked the GM to resolve the issue that the vehicle was advertised with front and rear floor mats as an option and I have not received them as of yet. The sales person has been working on finding them for almost a week without success. I am hoping the GM can provide the floor mats for the vehicle and honor the advertised options with which the vehicle was sold.

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