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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.7
1,043 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,043 reviews

May 31, 2024

I have experienced a few unexpected repairs that have been an inconvenience, However, Dan Drinkwater from the dealership has been very responsive and has made things much easier in dealing with the issue More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Drinkwater
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May 31, 2024 -

BMW of Norwood responded

Hello Tom, we're happy you found Dan to be so supportive during your experience here at BMW of Norwood. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
May 31, 2024

Doug in service was great, communicated constantly about the stays of the repair and helped expedite it quickly. I’d recommend him without any hesitation. More

by davestejna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Daugherty
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Helpful
May 30, 2024

4 hours for a oil change unacceptable ! Couldn’t reach a manager poor customer service More

by Brenda Fernandes
Recommend Dealer
No
Employees Worked With
Lady Anabel
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May 30, 2024 -

BMW of Norwood responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
May 30, 2024

Dealer is always very professional and honest whether for service or sales . We have got two cars from them and looking at a third in the future More

by Jay
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme Snyder
Report | Print
May 31, 2024 -

BMW of Norwood responded

Thank you for your kind words! We're delighted to hear that you've had consistently professional and honest experiences with both our service and sales teams. We're honored to have been able to assist you with the purchase of two cars and look forward to helping you with your third in the future. Thank you for your continued trust and support!

Helpful
May 28, 2024

Great service overall. Personable representatives - highly recommend Mario. Everyone was Professional and patient. Highly recommend. More

by KEA488
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Carosi, Heather Dumas
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May 29, 2024 -

BMW of Norwood responded

We're delighted to learn about your great experience and the great assistance provided by Mario! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 28, 2024

They doing a great job @ the dealer for sure and they constumer. On professional way More

by Yvon.jb3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Archer
Report | Print
May 29, 2024 -

BMW of Norwood responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 27, 2024

Good service was seen quickly and Natasha my sales woman was extremely nice and helpful More

by chloe.f.bechara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natasha Diaz , Junior Rodriguez
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May 29, 2024 -

BMW of Norwood responded

Congratulations on your new vehicle! We're thrilled that Natasha provided you with a good sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

Helpful
May 26, 2024

The cashier said I couldn't use my po box as my address, the service writer used my po box address. The cashier needs more training! More

by rickey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodrigo Lembo, Dan Drinkwater, Stan Sookal, Dan MacDonald, Ali Kooros, Carlos Vasquez, Danny Ventura, Cameron Wilmot, Despina Karalis-Palmeira
Report | Print
May 29, 2024 -

BMW of Norwood responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
May 24, 2024

Great service. Did not have an appointment and they took me in right away. Outstanding!! More

by L.gettings
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anabel Guerrrro
Report | Print
May 24, 2024 -

BMW of Norwood responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
May 24, 2024

Fast service, great help, Douglas answered all my questions. I appreciate the patience and quick service. More

by Amsjl27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas, Ian Cunningham, Rosa Martin, Junior Rodriguez, Heather Dumas, Edison Morales
Report | Print
May 24, 2024 -

BMW of Norwood responded

We're delighted to learn about your positive experience and the great assistance provided by Douglas! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
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