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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.5
1,387 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,387 reviews

June 12, 2024

I had my 2022 Audi S5 in for service and warranty work recently. The experience, from start to finish, was excellent which is exactly what I have come to expect from the team at Audi Des Moines. From the More

by KlarChad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with Bryan and our team. We're glad to hear they delivered such a great experience! Best Regards, Brett Schettler General Manager

Helpful
June 12, 2024

Dealership has always been second to none since the purchase of my Q8. They take time to listen and answer my questions. Take are top notch and over and above highest quality. More

by AUDREYCURT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Audi Des Moines responded

Thank you, Audrey, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines. Best Regards, Brett Schettler General Manager

Helpful
June 11, 2024

Very effective and efficient buying experience on a Saturday evening! Found her and she quickly became mine thanks to Michael and Alex! More

by aebotkin
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Allison-Billings
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Jun 11, 2024 -

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Michael, Alex, and our team, and we look forward to working with you again. Best Regards, Brett Schettler General Manager

Helpful
June 04, 2024

Easy to work with. Very helpful in walking me through all the features and set up. More

by naberns
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Audi Des Moines responded

Thank you so much for your wonderful review! We are thrilled that Robbert, Aleksandr, and our team had the opportunity to provide you with great service. We thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

Helpful
June 01, 2024

Great experience, Rob and team worked very hard to get the deal done. Rob also spend the time to explain the new features and how to contact service. More

by nshjunk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2024 -

Audi Des Moines responded

We are so glad that Robert and our team had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, Brett Schettler General Manager

Helpful
May 29, 2024

Rob is a very good communicator and the transaction went very smoothly. Very pleased so far with Audi of Des Moines More

by rrock0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Audi Des Moines responded

Here at Audi Des Moines, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, Brett Schettler General Manager

Helpful
May 24, 2024

Fantastic service, Always timely getting my car the service it needs quickly and efficiently. Robyn is easy to work with and explain everything More

by minnowsx4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Brett Schettler General Manager

Helpful
May 23, 2024

Great guys to work with. Knowledgeable and very helpful. They answered most questions before I even had them. More

by riesen25
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elvis Felic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Brett Schettler General Manager

Helpful
May 22, 2024

Completed the service in a timely manner with no issues. I like having my car washed after the service is completed. The video from the technician showing the car inspection is nice. More

by M Barker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Audi Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Brett Schettler General Manager

Helpful
May 15, 2024

Nate, our salesman, was second to none, and we appreciated how thorough he was with sharing about the new car! We love our Audi! Thank you, Nate!! More

by joshmanning
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate
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May 16, 2024 -

Audi Des Moines responded

Josh, Thank you for your business and this review. We're happy to hear Nate and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

Helpful
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