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Audi Cuyahoga Falls

Cuyahoga Falls, OH

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32 Reviews

4149 State Rd

Cuyahoga Falls, OH

44223

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Showing 32 reviews

June 06, 2024

I have been treated with the upmost disrespect by Bruce L. and the Audi staff. I have requested the service manager Tony and Kenny and to no avail, never spoken to either. I brought my Audi to the shop for More

by Jaz&kar5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce
March 05, 2022

Excellent service and team. Bob and Pete were great to work with. Bought a 2016 Kia Forte and am so pleased with the experience! You have gained a lifetime customer More

by Michelle Engelman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob, Pete
May 31, 2021

I have worked with Matt Rutherford many times when getting my new Audis. Cascade has always worked hard to get the specific build I want at a very competitive price. Very pleased with the quality of More

by evansto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Rutherford, Pat Primm
May 06, 2021

I really wanted to test drive a 2021 A7 or S7. I wandered around the showroom looking at cars for almost 30 min. I saw salespeople sitting at their desks yet nobody even acknowledged me?!? I think More

by steeler560
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
none
May 24, 2021 -

Audi Cuyahoga Falls responded

We are sorry you were not greeted and helped when you were in. There is certainly no excuse. If this ever happens again in any business, not just ours, reach out to a team member and let them know you need help. This way if they assumed you were already helped or were tied up doing something else they will drop everything and give you the assistance you deserve. Again, we are sorry this happened in our dealership.

April 04, 2021

Chad was great! We picked up a Q5. He gave a competitive lease quote on the first inquiry. He answered all my questions quickly and was overall just very personable. The car was missing it’s factory weather More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad, Patrick
February 01, 2021

My wife and I just bought a new to us 2015 Audi Q5 form Josh Obenreder and wanted to write a review to express how happy we are that we got to deal with him. This dealer is by far the best Audi dealer tha More

by macaulem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Obenreder
January 07, 2021

Took my "new" 14 S4 in for some basic service but mostly to get the peace of mind checkup on my first Audi. As someone who likes to do work myself as much as possible I only need a dealership for those jo More

by ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Bowling
September 28, 2020

Just purchased a new Forester and found the staff to be very helpful and considerate. Special kudos toMatt Harteis who was our sales consultant. Pleasant and professional throughout the process. More

by Michael Berry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Harteis and David Hurte
August 05, 2020

We purchased a pristine condition pre-owned sports car from the Cascade Auto Group in July 2020. Our salesman Joe Motyka was great to work with through the entire car buying experience! We love our new c More

by JScott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Motyka, Daniel Hinchliffe
November 25, 2019

Worked with Matt Harteis recently when purchasing a new Subaru. Matt is very professional and straight forward. I would definitely recommend Matt and Cascade Auto Group More

by DBedilli001
Recommend Dealer
Yes
Employees Worked With
N/a
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