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Acura of Berlin
Berlin, CT
811 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 811 reviews
June 09, 2024
Professional and courteous service. Clean waiting area. Keith was a pleasure to deal with. Technician did a great job servicing the car. Clean waiting area. Keith was a pleasure to deal with. Technician did a great job servicing the car. More
by NCORREA1
Verified CustomerEmployees Worked With
Helpful June 08, 2024
Advisors are very nice, multiple occasions of inaccurate diagnoses from technicians causing me to spend unnecessary money. diagnoses from technicians causing me to spend unnecessary money. More
by Shamaine Savage
June 08, 2024
I recently had an issue with the oil switch on my Acura, and Jonathan Roath was instrumental in resolving it. Jonathan thoroughly explained the problem and walked me through the steps of the maintenance pro and Jonathan Roath was instrumental in resolving it. Jonathan thoroughly explained the problem and walked me through the steps of the maintenance process. His clear explanations and professional demeanor made what could have been a stressful experience incredibly smooth and easy. I truly appreciate his expertise and the outstanding service he provided. Thank you, Jonathan! More
by Andrew
June 07, 2024
Great experience with Acura of Berlin, Jim made the experience seamless, easy, and fun. Got our first Acura and would recommend Acura of Berlin to everyone! :) experience seamless, easy, and fun. Got our first Acura and would recommend Acura of Berlin to everyone! :) More
by Katherine Pierce
Employees Worked With
June 07, 2024
Brandon and his crew especially Claudia were exceptional. Recommended to neighbor already to call and schedule an appointment Recommended to neighbor already to call and schedule an appointment More
by andrea.m.cestone
June 05, 2024
Claudia did a great job guiding us through the experience and was communicative. Very helpful and professional. and was communicative. Very helpful and professional. More
by Komoroskitessa
Employees Worked With
June 05, 2024
I was in for B17 maintenance for my 2019 Acura RDX. Jaime took the time to explain the services that were scheduled to be done, as well as, look at the records to see if I was or was not due for anyth Jaime took the time to explain the services that were scheduled to be done, as well as, look at the records to see if I was or was not due for anything else. More
by LINDASERRAO
June 05, 2024
Extremely professional and customer focused. No gimmicks, just quality service addressing all of the customer needs. Couldn’t ask for a better experience! No gimmicks, just quality service addressing all of the customer needs. Couldn’t ask for a better experience! More
by Bill B
June 04, 2024
Service was quick they had water and gave me some time to watch better call saul. watch better call saul. More
by landinos
Employees Worked With
June 03, 2024
Great experience. I wasn’t going to buy that day, but they said the right things. Very knowledgeable and courteous. I wasn’t going to buy that day, but they said the right things. Very knowledgeable and courteous. More
by jphollister22
