Acura Of Pembroke Pines

Title: Deceptive Practices and Poor Service Rating: ★☆☆☆☆ I had a very disappointing experience with Acura of Pembroke Pines. On May 16th at 9:00 PM, I purchased a vehicle because the dealership was c ★☆☆☆☆ I had a very disappointing experience with Acura of Pembroke Pines. On May 16th at 9:00 PM, I purchased a vehicle because the dealership was closing. They promised to give me a loaner car the next day and said they would keep my car until it was fixed, estimating it would take approximately five days. On May 17th, I returned the car to have the mechanical issues taken care of. They called me on May 24th, and I picked up the car on May 25th. However, the mechanical problems were not fixed. I called their office to return the vehicle, and since May 25th, they have had the car, claiming they are working on it. During this time, they promised to transfer me into another vehicle. They initially tried to get me to buy a different vehicle three times the cost of my original purchase. Then, they brought me a second vehicle, which was two times the cost, and a third vehicle, also two times the cost. I went from a vehicle that cost me $13,000 (a 2016 model) to vehicles they wanted me to purchase that would cost $35,000. I made it clear I was not willing to spend more than what I agreed to initially. They finally gave me a loaner car. However, when I informed them I would report them, I have not heard from them since, and I still have their loaner car. I am unsure what to do or who to complain to, so I am writing this review to warn others. Title: Deceptive Practices and Poor Service Rating: ★☆☆☆☆ I had a very disappointing experience with Acura of Pembroke Pines. I purchased a vehicle that had a significant mechanical issue. The dealership assured me they would take care of any mechanical problems, which was a major factor in my decision to buy the car. However, once I signed the papers and brought the vehicle back for repairs, they refused to address the mechanical issue I reported on the day of purchase. The car was kept for five days, but instead of fixing the crucial mechanical problem, they only changed the windshield wipers, brakes, and tires. This did not resolve the core issue that I initially brought to their attention. I feel deceived and let down by their lack of transparency and unwillingness to fulfill their promises. I would caution others to be very careful and ensure any issues are addressed before finalizing a purchase with this dealership. More

Staff was polite and I had a positive experience. I will definitely be back in the future. I will definitely be back in the future. More

Great costumer service! Emilio is always very attentive during my service and has great communication skills. Emilio is always very attentive during my service and has great communication skills. More

From the minute I walked in I was greeted with a warm genuine smile. I never felt pressured as I knew exactly what I wanted. My dream car was right in front of me! All questions answered and before I kne genuine smile. I never felt pressured as I knew exactly what I wanted. My dream car was right in front of me! All questions answered and before I knew it I was ready to speak with the Sales mgr. and Finance Dept. Thank you Wen!!!You are awesome!! Everyone that assisted me was great and helpful and made the transition easy and quickly. From the Salesman to Sales Managrr to Finance Manager. I felt secure and in good hands. You made my dream come true and I am very grateful! Thank you More

Our Salesman Grant was pleasant, very efficient and the purchase was a breeze. Our Finance manager Rodney was excellent and a pleasure to do business with. Going to a car dealership usually feels like a ro purchase was a breeze. Our Finance manager Rodney was excellent and a pleasure to do business with. Going to a car dealership usually feels like a root canal. They should be promoted !!! More

I often take my vehicle in for service without an appointment. My experience has always been hassle-free even without an appointment. There are usually no lines or long wait periods. appointment. My experience has always been hassle-free even without an appointment. There are usually no lines or long wait periods. More

Always take care and very efficient on top of all my questions need answered they are great questions need answered they are great More

Great Service,Friendly staff and environment,got back the vehicle the same day, thanks to the service team. Special thanks to the Service Advisor Mr Jean Louis. vehicle the same day, thanks to the service team. Special thanks to the Service Advisor Mr Jean Louis. More

The attention given was great, Wen Hung helped me with what I needed, Thank you what I needed, Thank you More

Excellent and quick service on a Saturday morning without setting appointment. Just walk in and walked out in less than two hours. setting appointment. Just walk in and walked out in less than two hours. More